Personal FAQs

To open a Paragon Savings account, you must be 18 years old or over and a UK resident excluding the Channel Islands and Isle of Man for tax purposes. Our accounts are not currently available for trusts, charities or businesses.

Using a letter of authority you can appoint a Financial Advisor to manage your account. The letter must be dated within six months.

A nominated bank account helps keep your savings safe and secure, moving only between your Paragon account and your nominated bank account. It also helps us comply with money laundering regulations.

Your nominated bank account must be a UK current account held in your name either as a joint or sole holder. The same account will be linked to all your Paragon Bank accounts.

We can only accept deposits to and from your nominated bank account.

Step 1 Apply online

Simply click the Apply Now button on your chosen account to begin your application. You’ll need your contact details, email address and details of the UK current account to register as your nominated bank account. If you’re applying for a Paragon cash ISA, you’ll also need your National Insurance Number.

Step 2 Make your opening deposit

You can make your opening deposit by electronic bank transfer, cheque or transferring an existing ISA.

We will email you your application reference number, which you can use to make your opening deposit so you don’t have to wait for your account number.

You have 28 days from your application request to make your opening deposit and secure the rate you applied for. After 28 days your account will be closed, and you’ll need to reapply.​

Deposits must come from your nominated bank account, or transferred from an existing ISA provider.

You’ll need to authenticate your nominated bank account. To do that we will send you a separate letter with​ instructions.

Important information: We have a payment clearing relationship with HSBC Bank PLC. As a result, when you deposit funds electronically, the sort code will appear as HSBC Bank PLC.

It’s important to use a payment reference and the beneficiary name. These allow us to identify and apply your deposit to your savings account. Without this there may be a delay in processing your deposit or we may return your funds.

Step 3 Your account details

After all checks and verifications have been completed, we will send your Welcome Pack to your address. This will include your account details and a reminder of how to make your opening deposit.

The pack will also confirm your Paragon account number, which is your new payment reference. It replaces the application reference number you were sent via email when we received your application. Don’t worry if you have sent a deposit using your this number it will still reach your Paragon account.​

Step 1 Apply by post

Simply request an application pack online or call us and one will be posted to you. You’ll receive your pack within three business days.

You’ll need your contact details, and details of the UK current account to register as your nominated bank account. If you’re applying for a Paragon cash ISA, you’ll also need your National Insurance Number.

Complete your application form and return to us in the prepaid envelope provided.

Step 2 Make your opening deposit

You can include a cheque with your completed application form to make your opening deposit. Or make an electronic bank transfer once your Paragon account is open.

Provided you make your opening deposit within 28 calendar days of requesting your application form, we’ll guarantee the interest rate shown when you requested your application. Or, if higher, the rate advertised on our website at the time. If we don’t receive your initial deposit within 28 days your Paragon account will be closed, and you’ll need to complete a new application.

Important information: We have a payment clearing relationship with HSBC Bank PLC. As a result, when you deposit funds electronically, the sort code will appear as HSBC Bank PLC.

It’s important to use a payment reference and the beneficiary name. These allow us to identify and apply your deposit to your savings account. Without this there may be a delay in processing your deposit or we may return your funds.

All deposits must be made from your nominated bank account. This account must be in the name(s) of both or either savings account holder.

If you make deposits by Electronic Transfer order, you’ll need to provide your bank with our sort code and bank account number. You’ll also need your Paragon account number.

Step 3 Your account details

After all checks and verifications have been completed, we will send your Welcome Pack to your address. This will include your account details and a reminder of how to make your opening deposit.

Once your account is opened, you will receive a form that requests your memorable details. We may ask you for these when you speak to us.​

We will use the information you give us in your application to carry out electronic identity checks to verify you and your address. At times, we may need more information.

If you’ve received a message to say we need more information about you, please download our Identity Guide to give you all the information you need on the checks we carry out, the type of documents we can accept to help verify your ID and what you need to do.

Identity Guide

You can still make your opening payment while we verify your identity using your application reference number. If for any reason we are unable to complete your application, we’ll contact you and return your money as soon as possible.

We may ask you to send us identification documents for security, fraud prevention and regulatory purposes. Documents you send to us need to be original or certified copies. However, we recommend that you send certified copies. These should be certified within one month.

Below is a full list of all acceptable certifiers.

Every page of each document must be certified and the first page should also include the name, address and telephone number for the person certifying the document. We may need to contact them. The certifier should also include the words “I certify this is a true copy of the original” when they date and sign the copy.​

If sending originals of important documents such as passports, licences and identity documents, please use registered post. We’ll return all original documents we receive.​

• Accountant
• Bank/Building Society official
• Barrister
• Commissioner for oaths
• Dentist
• Doctor
• Financial services intermediary, eg a stock broker or insurance broker
• Justice of the Peace​
• Notary
• Lecturer
• Member of Parliament
• Minister of a recognised religion
• Optician
• Paralegal – certified paralegal, qualified paralegal or associate member of the Institute of Paralegals
• Police officer
• Post Office document checking service
• Solicitor
• Surveyor
• Teacher

Paragon are registered under the Financial Services Compensation Scheme (FSCS), meaning your eligible savings are protected up to the current FSCS limit.

You can find more information on the FSCS here or visit the FSCS website.

In the unfortunate circumstance of the death of a customer, we will aim to make it easy to handle their affairs with us.

Please see our guide, designed to help next of kin.

Death of an investor guide

Please send an original or certified copy of the death certificate, so we can register the death. If the account is held in joint names it will be transferred to the surviving account holder, or we will write to the person(s) dealing with the estate to either continue or close the account.

Please note, a death certificate can only be certified by a Solicitor.

A Grant of Probate will be needed if the customer held more than £10,000 with Paragon.

If the account is to be closed, once all documentation has been received we will send all balances by cheque.

The interest on the account will be calculated up until the day before the date of death as shown on the death certificate.

Your account is maturing when your fixed rate is coming to an end. Only fixed rate accounts or fixed rate cash ISAs will mature, easy access or notice accounts will not mature.

We will contact you at least 28 days before your account matures.

Online account holders, we will email you asking you to log in and give us your maturity instructions. You can login and check your maturity date on your account summary screen.

Postal account holders, we will send you a maturity instructions form to complete and return. You can call us on 0800 052 2222 and check your maturity date.

You can give us your instructions or make any changes to your instructions up to two days before your maturity date.

If we don’t receive your instructions by this time, we will move your money to an easy access account or easy access cash ISA, so you can access your funds whenever you need. We won’t tie you in for another fixed term without your permission.

Download our maturity guide to help

You can choose to withdraw your maturing funds to your nominated bank account.

If your account matures on a business day your funds will be in your nominated bank account and available for withdrawal on the same day. If your maturity date is a non-business day your funds will be cleared into your nominated bank account, the following business day.

We value our customers so as a thank you for saving with us, we offer you our Paragon rate guarantee.

This means that between you giving your maturity instructions and your account maturing, if the rate advertised on our website on your chosen account goes up we will pass on this rate increase to you. But if it goes down you’ll stay on your higher rate.

So, you won’t lose out within your maturity window.

Your maturity window is the period you can make and change your maturity instructions. It runs up until two days before your account matures.

During this time, your maturity options are covered by our guaranteed rate promise, so you won’t lose out with in your maturity window.

You must be 18 or over but under 40 years old when you open and make the initial deposit to your Cash Lifetime ISA. (Unless you are transferring an existing Lifetime ISA from another provider).

You are looking to use your Cash Lifetime ISA towards the purchase of your first home or towards your retirement.

You must be a UK resident, unless you or your spouse/civil partner is serving overseas for the UK Crown.

You’ll need to make your initial deposit or transfer your existing LISA within 28 days of your application.

You can’t open a new Lifetime ISA, but you can transfer your existing one.

Additional deposits are allowed, you’ll keep earning the government bonuses and interest on your balance.

You can’t open a new Lifetime ISA, but you can transfer your existing one.

Additional deposits aren’t allowed, you won’t earn the government bonus, but you’ll keep earning interest on your balance.

You can’t open a new Lifetime ISA, but you can transfer your existing one.

Additional deposits aren’t allowed, and you won’t earn the government bonus. But you’ll keep earning interest on your balance and have unlimited access to your LISA funds.

You can save up to £4,000 tax-free each tax year, this is your annual Lifetime ISA allowance and counts towards you annual ISA allowance of £20,000.

The government will pay you a 25% bonus on your contributions, this means you can earn up to an extra £1,000 each tax year

You can make deposits from your nominated bank account by either electronic bank transfer or cheque. 

Remember - we will always ask you to use these details when making a deposit. If you’re ever asked to use different details do not send any money and contact us immediately.

We will credit cheques to your account on the day we receive them, although it can take up to three days to clear the banking system. You’ll start to earn interest from the second business day after we receive your cheque.

Important information: We have a payment clearing relationship with HSBC. As a result, when you deposit funds electronically, the sort code will appear as HSBC Bank PLC. It’s important to use a payment reference and the beneficiary name. These allow us to identify and apply your deposit to your savings account. Without this there may be a delay in processing your deposit or we may return your funds.

How long it takes for an electronic bank transfer to reach us will depend on your bank or building society. ​We will contact you when your funds have been credited to your account.

We will credit any money you deposit by Electronic Transfer or by transfer from another Paragon Account on the same business day we receive it. We will contact you to confirm once we have received it. You should then be able to make a withdrawal on the same day, unless your Product Terms and Conditions do not allow it.

If we receive your deposit after 4pm (our transfer-in deadline) then your account will be credited the next business day. If the funds reach us after 4pm, then your account will be credited the next business day and we will contact you to confirm.

If we are unable to credit funds to your account (for example if funds have been sent from an account other than your nominated bank account) and your funds are rejected, we will contact you and confirm they were rejected.

If funds are sent before 4pm and rejected, we will contact you to confirm the next business day. Rejected funds sent after 4pm will be returned the next business day and we’ll contact you following business day.

If you make a deposit that takes you over your annual Lifetime ISA allowance we will return that whole deposit.

You can make a new deposit as long as it doesn't take you over your annual allowance.

Remember your Lifetime ISA allowance is part of your overall annual ISA allowance.

You can pay into a Lifetime ISA and a Help to Buy ISA at the same time, but you can only use the government bonus from one towards the purchase of your first home.

You can have more than one LISA but only pay into one in any tax year, up to the annual Lifetime ISA allowance.

You can’t withdraw from your LISA charge free in the first 12 months after your initial deposit. If you do, even if it’s for your first home your withdrawal is subject to the 25% government withdrawal charge.

But if you’ve held a LISA with another provider for more than 12 months and have transferred it to Paragon you can access your funds charge free for your home purchase or retirement.

If you make a withdrawal that is not connected to your first home or retirement, the government withdrawal charge will apply. The government withdrawal charge is applied to the amount you withdraw.

You could end up with less than you invested.

The government will charge you 25% of any amount you withdraw.

The government withdrawal charge will not apply:

• If you use your Cash Lifetime ISA to buy your first home
• After you’re 60 years old
• If you die or are diagnosed with a terminal illness and are expected to have less than 12 months to live.  

If you withdraw your funds for any other reason you will incur the government withdrawal charge on the amount you withdraw. This means you could end up withdrawing less then you invested.

To use your LISA to purchase your first home you must meet the following criteria:

• You must be a UK resident
• You have never previously owned a property in the UK or abroad
• The property you purchase is in the UK and costs less than £450,000
• You made your first deposit into a Lifetime ISA at least 12 months before instructing your conveyancer
• The property is purchased through a residential mortgage
• It will be your main residence immediately on completion

When you come to purchase your first property you will need to tell your conveyancer you want to use all or part of your Lifetime ISA towards the purchase and provide them with a completed Investor Declaration form. Your conveyancer also must also complete and provide us with a Conveyancer Declaration form.

Once we receive both declarations from your conveyancer, we will pay the amount requested directly to your conveyancer within 30 days.

You can make more than one withdrawal in relation to your house purchase. No minimum amount will apply to these withdrawals.

If you don’t use all your Lifetime ISA savings for the purchase of your first home your LISA will remain open as normal. However, the remaining amount can only be used towards retirement.

To find out more about withdrawing your LISA funds for the purchase of your first home you can find all the information in our Guide to your Cash Lifetime ISA.

The conveyancer has 90 days from receiving the funds from us to complete the purchase. If it’s taking longer than 90 days, the conveyancer can write to us to request an extension.

For more information on applying for an extension please see our Guide to your Cash Lifetime ISA

The conveyancer must return the funds within 10 working days of the house purchase falling through and the funds are to be paid back in to your account.

If the withdrawal had closed the account it will be reopened when the funds are returned and your interest will not be backdated.

If the conveyancer returns less than the amount withdrawn, or doesn’t return the funds at all, you will incur the government withdrawal charge.

For more information please see our Guide to your Cash Lifetime ISA.

You have unlimited charge free access to your LISA fund after your 60th birthday. To access your money, simply log in and follow the on screen instructions. Your funds will be sent to your nominated bank account.

If you don’t want to retire until after 60, this won't affect your Lifetime ISA. It simply means you'll have access to the money from aged 60.

If you transfer out of your Lifetime ISA into a different type of ISA (Cash ISA or Stocks & Shares ISA) the transfer will be subject to the government withdrawal charge. This means you’ll get back less than you paid in.

You can transfer your Lifetime ISA into another Lifetime ISA without incurring the government withdrawal penalty.

You can find information on how to transfer your LISA in a Guide to your Cash Lifetime ISA.

Transfer your existing LISA to Paragon

If you want to transfer your existing LISA to Paragon charge-free.

Simply select ‘Transfer LISA’ on our Cash Lifetime ISA page. After completing your online LISA application, you will need to complete and send us a Lifetime ISA Transfer Form.

If you send funds before the LISA transfer has been completed, we will hold them and credit them to your account once the transfer has cleared. You will not earn interest on these funds until they have been applied to your cash LISA.

Transferring your Paragon LISA to another provider

To transfer your Paragon LISA without incurring the government withdrawal charge you’ll need to initiate the transfer through your new provider, and we will transfer directly to them.

You will lose the tax-free ISA status, and potentially incur the government withdrawal charge on any funds you withdraw, without going through a LISA transfer.

You have the right to cancel your account within 30 days from the date we received your opening deposit.

You can cancel your LISA by logging into your account and sending us a secure message. Alternatively, you can write to us at RTEX-LLUT-KKKE, Paragon, PO Box 850, Wallsend NE28 5BJ

Your cancelled ISA won’t count as a Lifetime ISA subscription and you will be able to open another Lifetime ISA in that tax year if you’re still eligible.

If you choose to cancel you will get back the full amount you have paid in. You will not be entitled to the government bonus or interest within this period.

We will claim the government bonus from HMRC on your behalf. HMRC will calculate the bonus based on the contributions you have made each month.

It will be paid into your LISA within 4 – 9 weeks of us receiving your deposit.

ISAs are Individual Savings Accounts which give UK taxpayers tax-free status on their savings, now and in the future.

Paragon offer fixed rate and easy access cash ISAs. So, you can either lock your money away for a higher rate benefit or have unrestricted access. All with tax-free ISA status on your eligible funds.

Learn more about ISAs

Every tax year the government sets a maximum amount you can invest in an ISA between April 6 and April 5 the following calendar year. This is your annual ISA allowance or subscription. For the 2019/2020 tax year the ISA allowance is set at £20,000. Your allowance must be used with one provider, but can be split between different types of ISA.

We don’t offer Flexible ISAs, so if you withdraw from your ISA you can’t replace the funds without using your remaining ISA allowance. For instance, if you deposit £10,000 take out £5,000 and then deposit another £5,000, you’ve used £15,000 of your ISA allowance.

You can make early withdrawals from your fixed rate ISA however this is at a penalty. A loss of interest, or capital if enough interest has not been earnt. Your product terms and conditions will tell you exactly the penalty for early withdrawals from your cash ISA.

You will lose the tax-free ISA status on any funds you withdraw, without going through an ISA transfer.

To keep the tax-free ISA status on your money, you must transfer your ISA through your provider and not through a withdrawal.

You can transfer your existing ISA to Paragon either online or by post.

It takes up to 15 working days to transfer a cash ISA. But, it’s usually done earlier. A Stocks and Shares ISA should take 30 working days to complete.

The tax year runs from 6 April to 5 April the following year. Each tax year, you can either open a new ISA or continue to save in an existing ISA, until you reach your annual allowance and you’ll earn tax-free interest on your whole balance every year.

Your maximum balance across Paragon can not exceed £500,000 per person.

In cash ISAs you can hold up to £500,000 per person.

Your product terms and conditions will detail the minimum and maximum balance on your specific account.

Fixed rate accounts offer a higher rate of interest for locking your money in for longer. Your rate will remain the same for the entire fixed term, so you will know exactly how much interest you’ll earn by the end of your term.

To learn more about fixed rate accounts see our fixed rate account guide.

You cannot make early withdrawals from your fixed rate account. So, it’s important you’re sure you won’t need access to the money before you deposit.

Unlike ISAs, fixed rate accounts are subject to tax. However, the government introduced the Personal Savings Allowing in 2016 which allows you to earn a certain amount of tax-free interest on your savings dependant on your tax bracket.

Learn more about the Personal Savings Allowance

Your maximum balance across Paragon can not exceed £500,000 per person.

In fixed rate accounts you can hold up to £500,000 per person.

Your product terms and conditions will detail the minimum and maximum balance on your specific account.

Notice accounts give you flexibility with your savings and the opportunity to earn higher interest than with an easy access account. You can top up your savings over time and have access if you give the required amount of notice.

The rate on notice accounts is variable so can change over time.

To learn more about notice accounts see our notice account guide

If your rate increases, we will let you know as soon as possible, this can be after the new rate is effective.

We will notify you in line with your notice period for any rate decreases. We will assume you’re happy to accept the change if after this period you do not choose to close your account.

Unlike ISAs notice accounts are subject to tax. However, the government introduced the Personal Savings Allowing in 2016 which allows you to earn a certain amount of tax-free interest on your savings dependant on your tax bracket.

Learn more about the Personal Savings Allowance

Your maximum balance across Paragon can not exceed £500,000 per person.

In notice accounts you can hold up to £500,000 per person.

Your product terms and conditions will detail the minimum and maximum balance on your specific account.

Easy access accounts are great to build your savings with no access restrictions.

The rate on easy access accounts is variable so it can change over time.

To learn more about easy access accounts see our easy access account guide.

If your rate increases, we will let you know as soon as possible, this can be after the new rate is effective.

We will notify you 14 days before any rate decreases. We will assume you’re happy to accept the change if you do not choose to close your account.

Your maximum balance across Paragon can not exceed £500,000 per person.

In easy access accounts you can hold up to £500,000 per person.

Your product terms and conditions will detail the minimum and maximum balance on your specific account

We understand that it’s sometimes necessary for a customer’s account to be managed on their behalf, as power of attorney. We can set up power of attorney on new or existing accounts.

To apply for a power of attorney on a new or existing account please contact our UK based team.

Contact us

For all the information you’ll need on power of attorney, a new or existing account, including what you need to do, documentation and managing a power of attorney account please see our guide.

A guide to power of attorney

You’ll find all the information you need to register a power of attorney on an existing account in our Guide to power of attorney.

You’ll find a comprehensive list of documents you’ll need to supply and instructions on certifying them.

To register a power of attorney on an existing account please contact our UK based team.

Contact us

You can manage an online or postal account as a power of attorney.

For online accounts you will be able to log in as normal from our website and manage the account online.

Postal power of attorney accounts are managed through the post using forms found on the documents page of our website.

See “managing your account” for more guidance.

Your product terms and conditions will detail what the interest rate on your specific account is.

Alternatively, you can log in and find it on your account summary screen.

It is your responsibility to declare and pay the required tax on your interest.

The government introduced the Personal Savings Allowing in 2016 which allows you to earn a certain amount of tax-free interest on your savings dependant on your tax bracket.

Learn more about the Personal Savings Allowance

All your interest from ISA savings is tax-free. However, the annual ISA allowance limits how much money you can deposit into an ISA every year. For the tax year 2019/2020 the limit is £20,000.

Learn more about the ISA allowance

Interest is calculated daily, compounded and paid gross on either a monthly or annual basis. This depends on how you elect to receive your interest and the specific product you hold.

The date your interest is paid depends on the date of your opening deposit, subject to your product terms and conditions

You can choose how you’d like your interest paid either annually or monthly. Where you’d like it paid to: your current Paragon account, your nominated bank account or another Paragon account. Subject to your product terms and conditions.

If you’re an online account holder you can change your interest instructions easily online. Simply log in to your account and select “manage account” and “account details”.

If you change your instructions you must do so before 5pm at least one working day before your interest is paid for it to take effect that month.

If you’re a postal account holder, please write to us including your username and account number to change your interest instructions. Or download, print and return a Change of interest form.

Change of interest instruction form

Return to: RTEX-LLUT-KKKE (freepost), Paragon, PO Box 850, Wallsend NE28 5BJ

We will always contact you before the interest changes on your account.

If the rate goes down, we will contact you 60 days before hand. If your account has longer than a 60 day notice, we will notify you in line with your required notice period. If after this notice period, you do not choose to close your account we will assume you’re happy to accept the change.

If the rate on your variable rate account increases, we will notify you within 30 days of the change.

While you hold an online account with us, you can generate an interest statement online for any of your accounts, Simply login to your account, select “manage account” and “interest statement” from your account summary screen.

You can also find the closing statement and summary of interest for your closed accounts by selecting “closed accounts”.

If you’re a postal account holder, we will post you an annual certificate of interest, or you can request a certificate of interest by calling us on 0800 052 2222

If your account allows for additional deposits, you can either make deposits by electronic bank transfer or cheque, from your nominated bank account.

We will credit any money you deposit by Electronic Transfer or by transfer from another Paragon Account on the same business day we receive it. You should then be able to make a withdrawal on the same day, unless your Product Terms and Conditions do not allow it. If we receive your deposit after 4pm (our transfer-in deadline) then your account will be credited the next business day.

Remember - we will always ask you to use these details when making a deposit. If you’re ever asked to use different details do not send any money and contact us immediately.

Important information: We have a payment clearing relationship with HSBC Bank PLC. As a result, when you deposit funds electronically, the sort code will appear as HSBC Bank PLC.

It’s important to use a payment reference and the beneficiary name. These allow us to identify and apply your deposit to your savings account. Without this there may be a delay in processing your deposit or we may return your funds.

We will credit cheques to your account on the day we receive them, although it can take up to three days to clear the banking system. You’ll start to earn interest from the second business day after we receive your cheque.

How long it takes for an electronic bank transfer to reach us will depend on your bank or building society.​

We will contact you when your funds have been credited to your account. If the funds reach us after 4pm we will contact you the next business day.

If we are unable to credit funds to your account (for example if funds have been sent from an account other than your nominated bank account) and your funds are rejected, we will contact you to confirm.​

If funds are sent before 4pm and rejected, we will contact you to confirm the next business day. Rejected funds sent after 4pm will be returned the next business day and we’ll contact you following business day.​

Online account holders will receive confirmation by email, if you have a postal account we will write to you​

You can easily transfer your money between your existing Paragon accounts, if they both allow for withdrawals and additional deposits

To transfer between online accounts simply log in, select the account you’d like to transfer from, click “move my money” and follow the on-screen instructions. Your other Paragon account will be an option to transfer into.

To transfer into a new online Paragon account, you will need to first open a new online account. Log in and click “open new account” to apply. Your new account will be available for an internal transfer the following business day, when you can log in select “move my money” on the account you’re transferring from and follow the instructions on screen.

To transfer between postal accounts you can write to us to request a transfer, including your username and account number. Or complete a Move my Money form and return to us.

Move my Money form

Return to: RTEX-LLUT-KKKE (freepost), Paragon, PO Box 850, Wallsend NE28 5BJ

For details on how to transfer an ISA please see “Cash ISAs, How to transfer an ISA”

Remember your account will be closed if the balance falls below the minimum shown on your product terms and conditions, you can only withdraw to your nominated bank account.

If your withdrawal request is received by 2pm on a working day, your money will show in your nominated account the same day. If your request if received after 2pm (or on a weekend) your money will show on the next business day.

If your account allows withdrawals, you can withdraw up to the cleared balance shown on your account.

Online account holders, simply log in to your account, select the account to withdraw from and follow the on-screen instructions.​

Postal account holders can write to us requesting a withdrawal, including your username and account number. Or download a Move my Money form, complete and return to us.

Move my Money form

Return to: RTEX-LLUT-KKKE (freepost), Paragon, PO Box 850, Wallsend NE28 5BJ

Remember your account will be closed if the balance falls below the minimum shown on your product terms and conditions, you can only withdraw to your nominated bank account.

If your withdrawal request is received by 2pm on a working day, your money will show in your nominated account the same day. If your request if received after 2pm (or on a weekend) your money will show on the next business day.

By logging into your account from our website you can manage your account. This includes, viewing and moving your balance, applying for new accounts, changing your details and accessing statements.

You can manage your postal account by writing to us and including your username and account number. Or you can find documents to complete and return to us on our documents page.

Send your completed documents to: RTEX-LLUT-KKKE (freepost), Paragon, PO Box 850, Wallsend NE28 5BJ.

You can also call us on 0800 052 2222 to speak to a member of our UK based team.

You’ll need your username, password and memorable details to log in.

We emailed your original username to you, and it’s with your welcome pack. But remember, you might have changed it since.

You can easily reset your password from our login page, you’ll need access to your emails, your username and memorable details.

We emailed your username to you when you opened your account, and it’s with your welcome pack. Remember, you might have changed it since.

If you’ve forgotten your username or memorable details simply call our team.

Contact us

It’s important to keep your details with us up to date. It helps us keep your money safe and secure by being able to contact you quickly if we need to.

Email is a primary way we will contact online account holders about your account, while we will write to postal account holders. So it’s important to keep your address and email address up to date.

Online account holders, you can change your details online simply by logging in to your account and click “change my details”. You can change your username and memorable details to something more personal.

Postal account holders, simply write to us including your username and account number. Or download, complete and return a Change of details form.

Change of details form

Return to: RTEX-LLUT-KKKE (freepost), Paragon, PO Box 850, Wallsend NE28 5BJ

In some instances, we may ask for some more details.

Depending on your product terms and conditions you can close your account.

To close an easy access account or easy access cash ISA simply transfer all your funds out to your nominated bank account. Please see “withdrawing your money” for help.

Notice accounts still in the initial 14 day cooling off period can be closed, after this you need to give notice in advance of closing your account. Please refer to your product terms and conditions for more information.

Fixed rate accounts cannot be closed before the account matures

Fixed rate cash ISAs still in the initial 14 day cooling off period can be closed, after this there is a penalty for early closure. Please refer to your product terms and conditions for more information.

When you visit www.paragonbank.co.uk and access the Savings log in page, the website address is prefixed with ‘https’ and will be displayed next to a padlock symbol. This confirms that you are on our genuine website and your data will be protected by industry standard encryption, and its authenticity is verified by GeoTrust security certificates. If your computer or device displays a warning about the security of the website or its certificate, you should not attempt to use it or enter any of your login details.

We have in place a range of cyber security measures to safeguard the security of our internet banking service, but it is also important that you maintain the security of the computer or device you use to access our website. You should use the latest available version of your preferred internet browser to ensure compatibility, install anti-virus software and keep it up-to-date, and keep the operating system and programs up-to-date with security updates.

Also, it is important that you set a unique password for your internet banking account, to maintain its confidentiality in the event that other online services you may use become compromised.

It’s important to us that we keep your money and data safe when banking with us, and many of the features we have in place add a layer of security for you.

Your nominated bank account means we will only ever accept or move your money to your nominated bank account.

When you’re logged in you will be logged out after a period of inactivity to protect your account in case you’ve forgotten to log out.

Your original username is randomly generated, so it can’t be easily guessed by anyone. You have the ability to change this to something more personal and memorable to you.

We never ask for your full log in details over the phone or email, if you’re ever contacted by Paragon asking for these details please do not give any information and call us to report it.

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Be aware of scams or phishing emails. Fraudsters may try to trick you into giving up your login details or sending money. If you’re ever in doubt please contact us straight away before taking any other action.

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When you apply for an account we will collect information about you that we may use with Fraud Prevention Agencies.

Information is also collected about how you use our website, products and services through cookies.

The information we collect will be used to service your account, continually improve our site, products and services.

With your permission we would also like to keep you up to date on Savings products and services we think may be of interest to you.

Read our full data policy.

Cookies are small data files that are sent to your computer from websites. They’re stored on your computer or device memory.

Our website uses cookies to help give you a better user experience, understand how our site is used and if our messaging is effective.

We will ask for your permission to use cookies when you first visit our site to comply with e-privacy regulations.

Read our full cookie policy.

If you’re ever unsure, or have any security queries please email:

security@paragonbank.co.uk