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Contact

We’re here to help. If you have a query about any of our products or services, or if you’d like to give us some feedback, there are a number of ways you can get in touch.

If you need some information, you can also try our Helpful information section for answers to some of the more commonly asked questions.

Personal
Business
Intermediary
Savings

Opening hours

9:00am - 5:00pm / Mon to Fri (excluding Bank Holidays)

Secure message

Log in to your account if you’re an existing customer to send us a secure message

Got a complaint?

We’re sorry if something has gone wrong or if you’ve had problems with your savings account. When this happens we want you to tell us about it so we can do our best to put it right.

Our complaint procedure

Mortgages

Buy-to-Let

Customer enquiries

If you have a query about an existing mortgage or would like to give us some feedback, please contact our Customer Servicing team:

Opening times

8:30am - 5:00pm / Mon, Tues & Thurs
9:30am - 5:00pm / Wed & Fri (due to employee training)

Product enquiries

If you have a query about any of our mortgage products, please contact our New Business Enquiries team:

Opening times

8:30am - 5:30pm / Mon, Tues & Thurs
9:30am - 5:30pm / Wed (due to employee training)
8:30am - 5:00pm / Fri

Second charge mortgages

If you've taken out a loan with us and have a query, you should contact us:

If you’re a Paragon customer, who took out a loan prior to September 2014 and would like to speak to someone about your account,
please call 0345 147 9303.

If you took out a second charge mortgage with another lender and that mortgage is now owned by Paragon Bank, please call 0345 322 7900.

Opening times

8:30am – 5:00pm / Mon, Tues, Thurs & Fri
9:30am – 5:00pm / Wed (due to employee training)

Residential mortgages

If you have a query about your Paragon mortgage or would like to give us some feedback, please contact our team.

If you’re a Paragon customer who took out a loan prior to 2010 and would like to speak to someone about your account, please call 0345 849 4060 or email us at btlcs@paragonbank.co.uk

Opening times

8:30am – 5:00pm / Mon, Tues, Thurs & Fri
9:30am – 5:00pm / Wed (due to employee training)

Motor finance

Collections team

If you have difficulty making monthly payments

Opening times

8:00am - 9:00pm / Mon, Tues, Thurs & Fri
9:00am - 9:00pm / Wed
8:00am - 5:00pm / Sat
Sunday CLOSED
Bank Holiday CLOSED

Customer Servicing team

For queries on your existing loan account

Customer Relations team

If you have a complaint

*Calls may be recorded for training and monitoring purposes

Mortgages

Buy-to-Let

Customer enquiries

If you have a query about an existing mortgage or would like to give us some feedback, please contact our Customer Servicing team:

Opening times

8:30am - 5:00pm / Mon, Tues & Thurs
9:30am - 5:00pm / Wed & Fri (due to employee training)

Product enquiries

If you have a query about any of our mortgage products, please contact our New Business Enquiries team:

Opening times

8:30am - 5:30pm / Mon, Tues & Thurs
9:30am - 5:30pm / Wed (due to employee training)
8:30am - 5:00pm / Fri

Mortgages

Buy-to-Let

Product enquiries

If you have a query about any of our mortgage products, please contact our New Business Enquiries team:

Opening times

8:30am - 5:30pm / Mon, Tues & Thurs
9:30am - 5:30pm / Wed (due to employee training)
8:30am - 5:00pm / Fri

Second charge mortgages

If you have a question about your application or you're a broker who would like to work with us, you can contact us:

Opening times

10:30am – 5:00pm / Mon to Fri


Got a complaint?

We’re sorry if something has gone wrong or if you’ve had a problem. When this happens we want you to tell us about it so we can do our best to put it right.

Our complaints procedure

Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551

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