We’re here to help. If you have a query about any of our products or services, or if you’d like to give us some feedback, there are a number of ways you can get in touch.
If you need some information, you can also try our Helpful information section for answers to some of the more commonly asked questions.
We’re sorry, it’s taking us a little longer than usual to answer the phone and reply to your messages. Please bear with us. In the meantime you might find the answers you’re looking for in our FAQs.
I’ve sent money to my account, when will it show in my savings?
When will I get a reply to my message or email?
What if I’ve forgotten my login details?
What happens after I’ve sent supporting documents?
How do I pay into my account?
How do I transfer an ISA?
Log in to send a secure message
We’re sorry if something has gone wrong or if you’ve had problems with your savings account. If this happens we want you to tell us about it so we can do our best to put things right.
Our complaint procedure
If you have a query about an existing mortgage or would like to give us some feedback, please contact our Customer Servicing team:
If you have a query about any of our mortgage products, please contact our New Business Enquiries team:
If you've taken out a loan with us and have a query, you should contact us:
If you’re a Paragon customer, who took out a loan prior to September 2014 and would like to speak to someone about your account, please call 0345 147 9303
If you took out a second charge mortgage with another lender and that mortgage is now owned by Paragon Bank, please call 0345 322 7900
If you have a query about your Paragon mortgage or would like to give us some feedback, please contact our team.
If you’re a Paragon customer who took out a loan prior to 2010 and would like to speak to someone about your account, please call 0345 849 4060 or email us at btlcs@paragonbank.co.uk
If you have difficulty making monthly payments
For queries on your existing loan account
If you have a complaint
If you have a question about your application or you're a broker who would like to work with us, you can contact us:
We’re sorry if something has gone wrong or if you’ve had a problem. When this happens we want you to tell us about it so we can do our best to put it right.
Head officeParagon51 Homer RoadSolihullWest MidlandsB91 3QJ
Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551