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Getting in touch

If you have a question about any of our products or services, or you’d like to give us some feedback, there are a number of ways you can contact us.

Contact Paragon Bank
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Just a quick question? Check out our FAQs

You may be able to find the answer to your question in our FAQs. Why not take a look at our commonly asked questions.

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Buy-to-let customer enquiry

If you have a query about an existing mortgage or would like to give us some feedback, please contact our Customer Servicing team:

Call Paragon Bank

Call us

0345 849 4060
Write to Paragon Bank

Write to us

51 Homer Road, Solihull, West Midlands, B91 3QJ

Paragon Bank Call Opening Times

Opening Times

Mon, Tues & Thurs 8:30am - 5:00pm

Wed & Fri9:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 8:30am - 5:00pm

22 December – 26 December CLOSED

27 December 9:30am – 5:00pm

28 December 8:30am - 5:00pm

29 December – 1 January CLOSED

2 January 8:30am – 5:00pm

Buy-to-let customer enquiry

If you have a query about an existing mortgage or would like to give us some feedback, please contact our Customer Servicing team:

Call Paragon Bank

Call us

0345 849 4040
Write to Paragon Bank

Write to us

51 Homer Road, Solihull, West Midlands, B91 3QJ

Paragon Bank Call Opening Times

Opening Times

Mon, Tues, Thurs & Fri 9:00am - 5:00pm

Wed9:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 9:00am - 5:00pm

22 December – 26 December CLOSED

27 December 9:30am – 5:00pm

28 December 9:00am - 5:00pm

29 December – 1 January CLOSED

2 January 9:00am – 5:00pm

Second charge mortgages

If you've taken out a loan with us and have a query, you should contact us:

If you're a Paragon customer, who took out a loan prior to September 2014 and would like to speak to someone about your account, please call 0345 147 9303

If you took out a second charge mortgage with another lender and that mortgage is now owned by Paragon Bank, please call 0345 149 7750

Call Paragon Bank

Call us

0345 149 7750
Write to Paragon Bank

Write to us

Second charge mortgages, Paragon, 51 Homer Road, Solihull, West Midlands, B91 3QJ

Paragon Bank Call Opening Times

Opening Times

Monday 8:30am - 7:00pm

Tuesday 8:30am - 5:00pm

Wednesday 9:30am - 7:00pm

Thursday 8:30am - 5:00pm

Friday 8:30am - 5:00pm

Saturday 9:00am – 1:00pm

Sunday Closed

Bank Holiday Closed

Christmas and New Year Opening times

21 December 8:30am - 5:00pm

22 December CLOSED

23 December 8:30am - 5:00pm

24 December – 26 December CLOSED

27 December 8:30am – 7:00pm

28 December 8:30am - 5:00pm

29 December – 1 January CLOSED

2 January 8:30am – 5:00pm

Residential mortgages

If you have a query about your Paragon mortgage or would like to give us some feedback, please contact our team.

If you're a Paragon customer who took out a loan prior to 2010 and would like to speak to someone about your account, please call 0345 849 4060 or email us at [email protected]

Call Paragon Bank

Call us

0345 149 7764
Write to Paragon Bank

Write to us

51 Homer Road, Solihull, West Midlands, B91 3QJ

Paragon Bank Call Opening Times

Opening Times

Mon, Tue & Thurs 8:30am - 5:00pm

Wed & Fri9:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 8:30am - 5:00pm

22 December – 26 December CLOSED

27 December 9:30am – 5:00pm

28 December 8:30am - 5:00pm

29 December – 1 January CLOSED

2 January 8:30am – 5:00pm

Buy-to-let mortgages

If you have a query about any of our mortgage products, please contact our New Business Enquiries team:

Call Paragon Bank

Call us

0345 849 4040
Write to Paragon Bank

Write to us

51 Homer Road, Solihull, West Midlands B91 3QJ

Paragon Bank Call Opening Times

Opening Times

Mon, Tues, Thurs & Fri 9:00am - 5:00pm

Wed9:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 9:00am - 5:00pm

22 December – 26 December CLOSED

27 December 9:30am – 5:00pm

28 December 9:00am - 5:00pm

29 December – 1 January CLOSED

2 January 9:00am – 5:00pm

Residential mortgages

If you have a query about any of our mortgage products, please contact our New Business Enquiries team:

Call Paragon Bank

Call us

0345 149 7769
Write to Paragon Bank

Write to us

51 Homer Road, Solihull, West Midlands, B91 3QJ

Paragon Bank Call Opening Times

Opening Times

Mon, Tues & Thurs 8:30am - 5:00pm

Wed & Fri9:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 9:00am - 5:00pm

22 December – 26 December CLOSED

27 December 9:30am – 5:00pm

28 December 9:00am – 5:00pm

29 December – 1 January CLOSED

2 January 9:00am – 5:00pm

Customer Support team

For queries on your existing loan account, or if you have difficulty making monthly payments.

Call Paragon Bank

Call us

0345 149 7770
Paragon Bank Call Opening Times

Opening Times

Monday 8:30am - 7:00pm

Tuesday 8:30am - 5:00pm

Wednesday 9:30am - 7:00pm

Thursday 8:30am - 5:00pm

Friday 8:30am - 5:00pm

Saturday 9:00am – 1:00pm

Sunday Closed

Bank Holiday Closed

Christmas and New Year Opening times

21 December 9:00am - 5:00pm

22 December – 26 December CLOSED

27 December 9:00am – 5:00pm

28 December 9:00am - 5:00pm

29 December – 1 January CLOSED

2 January 9:00am – 5:00pm

New Business Enquiries

If you are a UK based business wanting to discuss your hard asset funding options, please contact our Business Development Team or speak to your Business Development Manager directly.

Call Paragon Bank

Call us

01489 775 699
Paragon Bank Call Opening Times

Opening Times

Mon to Fri 8:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 8:30am - 5:00pm

22 December – 26 December CLOSED

27 December 8:30am - 5:00pm

28 December 8:30am - 5:00pm

29 December – 1 January CLOSED

2 January 8:30am - 5:00pm

Sales Enquiries

For queries relating to an application in progress, please contact our Internal Sales Team or speak to your Business Development Associate directly.

Call Paragon Bank

Call us

01489 775 699
Paragon Bank Call Opening Times

Opening Times

Mon to Fri 8:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 8:30am - 5:00pm

22 December – 26 December CLOSED

27 December 8:30am - 5:00pm

28 December 8:30am - 5:00pm

29 December – 1 January CLOSED

2 January 8:30am - 5:00pm

General Enquiries

For enquires relating to an existing agreement including HPI clearance and settlement figures, please contact our Customer Services Team.

Call Paragon Bank

Call us

01489 775 678
Paragon Bank Call Opening Times

Opening Times

Mon to Fri 8:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 8:30am - 5:00pm

22 December – 26 December CLOSED

27 December 8:30am - 5:00pm

28 December 8:30am - 5:00pm

29 December – 1 January CLOSED

2 January 8:30am - 5:00pm

Aviation Enquiries

For all enquires relating to an aviation asset, please contact our Aviation Finance Team.

Call Paragon Bank

Call us

01489 776 273
Paragon Bank Call Opening Times

Opening Times

Mon to Fri 8:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 8:30am - 5:00pm

22 December – 26 December CLOSED

27 December 8:30am – 5:00pm

28 December 8:30am - 5:00pm

29 December – 1 January CLOSED

2 January 8:30am – 5:00pm

Development Finance Enquiries

Call Paragon Bank

Call us

020 7160 2400
Contact Paragon Bank

Team contacts

View team

Invoice Finance Enquiries

Call Paragon Bank

Call us

01489 776 250
Paragon Bank Call Opening Times

Opening Times

Mon to Fri 8:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 8:30am - 5:00pm

22 December – 26 December CLOSED

27 December 8:30am – 5:00pm

28 December 8:30am - 5:00pm

29 December – 1 January CLOSED

2 January 8:30am – 5:00pm

Sales Enquiries

For queries relating to an application in progress, please contact our Internal Sales Team or speak to your Business Development Associate directly.

Call Paragon Bank

Call us

01489 775 699
Paragon Bank Call Opening Times

Opening Times

Mon to Fri 8:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 8:30am - 5:00pm

22 December – 26 December CLOSED

27 December 8:30am - 5:00pm

28 December 8:30am - 5:00pm

29 December – 1 January CLOSED

2 January 8:30am - 5:00pm

General Enquiries

For enquires relating to an existing agreement including HPI clearance and settlement figures, please contact our Customer Services Team.

Call Paragon Bank

Call us

01489 775 678
Paragon Bank Call Opening Times

Opening Times

Mon to Fri 8:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 8:30am - 5:00pm

22 December – 26 December CLOSED

27 December 8:30am - 5:00pm

28 December 8:30am - 5:00pm

29 December – 1 January CLOSED

2 January 8:30am - 5:00pm

Aviation Enquiries

For all enquires relating to an aviation asset, please contact our Aviation Finance Team.

Call Paragon Bank

Call us

01489 776 273
Paragon Bank Call Opening Times

Opening Times

Mon to Fri 8:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 8:30am - 5:00pm

22 December – 26 December CLOSED

27 December 8:30am – 5:00pm

28 December 8:30am - 5:00pm

29 December – 1 January CLOSED

2 January 8:30am – 5:00pm

Development Finance Enquiries

Call Paragon Bank

Call us

020 7160 2400
Contact Paragon Bank

Team contacts

View team

Underwriting Enquiries

Call Paragon Bank

Call us

0345 149 7777
Paragon Bank Call Opening Times

Opening Times

Mon, Tues, Thurs & Fri 9:00am - 5:00pm

Weds 9:30am - 5:00pm

Sat10:00am - 4:00pm

SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 9:00am – 5:00pm

22 December – 26 December CLOSED

27 December 9:00am – 5:00pm

28 December 9:00am - 5:00pm

29 December – 1 January CLOSED

2 January 9.00am – 5:00pm

Payouts Enquiries

Call Paragon Bank

Call us

0345 149 7777
Paragon Bank Call Opening Times

Opening Times

Mon, Tues, Thurs & Fri 9:00am - 5:00pm

Weds 9:30am - 5:00pm

Sat10:00am - 4:00pm

SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 9:00am – 5:00pm

22 December – 26 December CLOSED

27 December 9:00am – 5:00pm

28 December 9:00am - 5:00pm

29 December – 1 January CLOSED

2 January 9.00am – 5:00pm

New Introducer Enquiries

Call Paragon Bank

Call us

0345 149 7776
Paragon Bank Call Opening Times

Opening Times

Mon, Tues, Thurs & Fri 9:00am - 5:00pm

Weds 9:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 9:00am – 5:00pm

22 December – 26 December CLOSED

27 December 9:00am – 5:00pm

28 December 9:00am - 5:00pm

29 December – 1 January CLOSED

2 January 9.00am – 5:00pm

Car Settlement Enquiries

Call Paragon Bank

Call us

0345 149 7770
Paragon Bank Call Opening Times

Opening Times

Mon, Tues, Thurs & Fri 9:00am - 5:00pm

Weds 9:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 9:00am – 5:00pm

22 December – 26 December CLOSED

27 December 9:00am – 5:00pm

28 December 9:00am - 5:00pm

29 December – 1 January CLOSED

2 January 9.00am – 5:00pm

Invoice Finance Enquiries

Call Paragon Bank

Call us

01489 776 250
Paragon Bank Call Opening Times

Opening Times

Mon to Fri 8:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Christmas and New Year Opening times

21 December 8:30am - 5:00pm

22 December – 26 December CLOSED

27 December 8:30am – 5:00pm

28 December 8:30am - 5:00pm

29 December – 1 January CLOSED

2 January 8:30am – 5:00pm

Savings Customer Support

If you have a query about any of our savings accounts, please contact our Customer Support team:

Call Paragon Bank

Call us

UK: 0800 052 2222

Abroad: +44 194 479 2583
Paragon Bank Call Opening Times

Opening Times

Mon to Fri 8:00am - 7:00pm

Sat & Sun10:00am - 4:00pm

Bank HolidayCLOSED

Christmas and New Year Opening times

23 December 10:00am - 1:00pm

24 - 26 December CLOSED

27 - 29 December 9:00am - 5:00pm

30 December 10:00am - 4:00pm

31 December 10:00am - 1:00pm

1 January CLOSED

Message Paragon Bank

Message us

Email Paragon Bank

Email us

[email protected]

Letters: Paragon, PO Box 850, Wallsend NE28 5BJ

Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551