FAQ / Mortgage questions
Online portal

What is the online portal?

The online portal is our mortgage account management tool like online banking. It allows you to see your mortgage account(s) in one place, giving you access to view and manage the accounts you have with us.

You can login or register for the portal here.

What can I do in the portal?

As well as being able to view your account, or accounts if you have multiple mortgages with us, you can also:

  • Access product details, including interest rates and early repayment charge details​
  • View your personal and company details
  • View and download your annual statements
  • Create custom statements
  • Apply for a product switch or further advance
  • Change your password and security details​
  • When can I access the portal?

    The portal is available:

    Monday to Friday - 8:00am to 9:00pm
    Saturday and Sunday - 8:00am to 6:00pm

    How do I register for the portal?

    To register, simply head over to our landlord page and select register. Registration takes just a few minutes, and as well as a few personal details, you'll need a unique email address and phone number, and have your mortgage account number to hand.

    Once registered, we’ll send you an email to validate your email address and then you’re all ready to go.

    What’s a unique email address or mobile phone number?

    A ’unique’ email address or mobile phone number is personal to you only and is not shared with anyone else. For example, it’s not used by a partner or as a company contact.

    This helps keep your account safe and secure and allows us to provide you with a personalised service.

Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551