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FAQ / Mortgage questions

Settling your mortgage, porting and early repayment

How do I get in touch with Paragon after my loan has completed?

Once your loan has completed and you’d like to contact us, you can call 0345 149 7750. Our UK based Customer Servicing team are happy to help with any questions you may have.

 

Is porting available on Paragon second charge mortgages?

It may be possible to transfer your second charge mortgage to your new property. In this instance, please contact us as soon as possible to discuss your requirements and the conditions you’ll need to meet to allow us to approve a transfer.

This is because we will need to communicate with your solicitors to make sure all of the paperwork is fully prepared and has been received by your solicitor in time for completion.

 

Do I need to settle my loan if I move house?

It may be possible to transfer your second charge mortgage to your new property, however, this will be subject to our lending criteria at the time of your request. Please contact us as soon as possible to discuss your requirements and if we can accommodate your request, we’ll tell you the conditions you’ll need to meet to allow us to approve a transfer.

This is because we will need to communicate with your solicitors to make sure all of the paperwork is fully prepared and has been received by your solicitor in time for completion.

 

Can I settle my agreement early?

Yes, you can settle your agreement at any time. To get a settlement figure, please call our Customer Servicing team on 0345 149 7750.

 

How can I make a payment to settle my agreement?

If you would like to settle your agreement with us, please call us on 0345 149 7750 to request a settlement figure. Once you have received your settlement figure, there are a number of ways you can pay it. The quickest and easiest way is by electronic bank transfer. We will send you our bank details with your settlement statement.

Alternatively you can call our Customer Servicing team on 0345 149 7750 and make a payment by debit card.

 

Why is my settlement figure different from the balance of my loan?

If you decide to settle your second charge mortgage before the end of your agreement, you may have to pay us an early repayment charge. Your offer letter will explain if and when any early redemption charges apply to your loan and how this is calculated.

Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551