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FAQ / Mortgage questions

Mortgage payments and banking particulars

Can I change my payment date?

Yes - please contact our Customer Servicing team on 0345 149 7750 to discuss this. Any request to change your payment date must be made at least five working days before your monthly payment is due. Please be aware that deferring your payment date may mean your next payment is larger than usual as it will include interest for the additional days until payment is collected.

 

How do I make an additional payment?

If you want to make an additional payment to your usual arrangements, please call us on 0345 149 7750 and we’ll be happy to help. Please note there is a minimum requirement of £500 to do this. For more information, please see your terms and conditions.

 

Can I overpay my second charge mortgage?

If you want to make additional payments to your usual arrangement, please call us on 0345 149 7750 and we’ll be happy to help. Please note there is a minimum requirement of £500 to do this. For more information, please see your terms and conditions.

 

What do I do if I'm changing my bank account?

We are happy to change your bank account details. To make sure we collect your monthly payment on time, please give us a minimum of five working days to set up your new payment arrangements.

If the new bank account you wish to use only requires one signature, you can update us with the details and set up your new Direct Debit, by calling 0345 149 7750.

If the new bank account you wish to use requires two or more signatures on the account, please fill out a new Direct Debit instruction and send it to us at:

Customer Servicing
Second charge mortgages
Paragon
51 Homer Road
Solihull
West Midlands
B91 3QJ

 

Why has there been a change in payments on my account?

If your loan with us is on a variable rate, it means your payments can change over the term of the loan. Please note that these rates are not linked to any external rate such as the Bank of England Base Rate. The factors that can result in a change in your interest rate are detailed in your terms and conditions.

 

What are the service fees?

To see our latest list of service fees please click here

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Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551