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Mortgages help and support centre

If you’re looking for information, help or support about your mortgage, then you’re in the right the place! Here you’ll find access to FAQs, documents and more, whether you’re a buy-to-let, Second Charge or Residential mortgage customer.

Looking for financial help? Visit our Financial help page.

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We can provide information in braille, large print or audio. If this would help, please get in touch.

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Find your documents, all in one place

We've collected all our useful documents in one place for your convenience.

Mortgages help and support articles


What is an EPC?

A comprehensive guide for landlords to make sure you stay compliant with ever-changing legal requirements.

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Renters Reform Bill

Everything you need know about the Governments ‘once in a generation’ set of reforms as part of the Conservative manifesto.

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A guide to Houses in Multiple Occupants (HMO)

Our personalised guide to HMOs, including what you need to consider if managing an HMO.

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Consumer buy-to-let explained

Our summary of all the key information you need to know about the consumer buy-to-let legislation.

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From LIBOR to Term SONIA

Why have we changed to Term SONIA and what does that mean for you?

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Mortgages helpful blogs

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Tuesday, 30/05/2023

Our Mortgages Managing Director, Richard Rowntree, shares his thoughts on the ‘Reforming the Private Rented Sector’ report and what it means for buy-to-let landlords.

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Monday, 29/05/2023

The Government has launched a consultation on the future of short-term and holiday lets. We run through the main proposals.

Tuesday, 23/05/2023

What landlords need to know about Energy Performance Certificates (EPCs). Discover the legal obligations, how to get one and the benefits for attracting tenants for your rental property.

Mortgages explained

Looking to get in touch?

If you have a question about any of our products or services, or you’d like to give us some feedback, there are a number of ways you can contact us.

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Need financial help?

If you need additional help and support, or are struggling with your financial commitments, we're here to help.

Financial help and support

Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551