FAQs / Savings questions

Defined access accounts

What is a defined access account?

Our defined access accounts are variable rate accounts, that give you a certain amount of access to your savings. There are limits on how many times you can access your money within a given time period, without affecting your interest rate.

Learn more about our defined access accounts


How often can I take money out of my defined access account?

It depends on the type of defined access account you have, for example our Triple Access Account allows 3 withdrawals at the higher rate of interest. You can find full details in your product terms and conditions which we sent to you when you opened your account.

Your terms and conditions can be found in your secure messages, on your online account.


How do I make additional deposits into my defined access account?

You can make deposits from your nominated bank account by either electronic bank transfer or cheque.

Remember - we will always ask you to use these details when making a deposit. If you’re ever asked to use different details do not send any money and contact us immediately.​

Electronic bank transfers

Sort code: 40-02-50
(This may show up as HSBC, we only use them as our clearing bank)

Account number: 31344897

Payee: Paragon Bank PLC

Payment reference: Your Paragon account number or application reference number


Please make your cheque payable to Paragon Bank Re your name and savings account number/application reference number.
And send freepost to:

RTEX-LLUT-KKKE, Paragon, PO Box 850, Wallsend NE28 5BJ

​Important information:​

  • Select business account if asked for an account/payee type.
  • Make sure you use the right payment reference; it helps us deposit your savings to your Paragon account without delays.
  • It’s important to use “Paragon Bank PLC” when depositing funds electronically, it protects your savings by making sure you’re sending money to the right place.
  • If you have entered all payment details correctly and you’re still having difficulty, please contact your bank or building society.

We will credit cheques to your account on the day we receive them, although it can take up to three days to clear the banking system. You’ll start to earn interest from the second business day after we receive your cheque.


How do I cancel a payment set for the future?

You can cancel any payments if they are set to be paid in the future. We call these ‘future dated transactions’. These transactions will show as ‘pending’ in your latest transactions.

To cancel a transaction, simply log in to your account, select ‘Latest Transactions’ from the menu, scroll down the page to ‘Future transactions’, select a date range of your choice and then select ‘edit’ against the transaction you want to cancel.

Once you select cancel, the next screen will confirm your transaction has been cancelled.

If you require any further help and support, don’t hesitate to contact us.

Contact us

Can the interest rate on my defined access account change?

Yes. Our defined access accounts are variable rate accounts, which means we may change the interest rate over time.

If your rate increases, we will let you know as soon as possible, this can be after the new rate is effective.

We will notify you 14 days before any rate decreases. We will assume you’re happy to accept the change if you do not choose to close your account.

Your interest rate will also change if you make more withdrawals than detailed in your product terms and conditions. If this happens, we’ll contact you to let you know.

What is the maximum I can save in your defined access accounts?

Your product terms and conditions will detail the minimum and maximum balance on your specific account.

However, if you have more than one account with us the maximum you can save across all your Paragon accounts is £500,000.

How many defined access accounts can I open?

You can have one open Defined Access Account per issue, including joint accounts. The issue will change if we change the product features.

To find out more about the defined access accounts we currently have available, please see our savings accounts.

Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551