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If you have a question about any of our products or services, or you’d like to give us some feedback, there are a number of ways you can contact us.
You may be able to find the answer to your question in our FAQs. Why not take a look at our commonly asked questions.
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If you have a query about an existing mortgage or would like to give us some feedback, please contact our Customer Servicing team:
51 Homer Road, Solihull, West Midlands, B91 3QJ
Mon, Tues & Thurs 8:30am - 5:00pm
Wed & Fri9:30am - 5:00pm
Sat & SunCLOSED
Bank HolidayCLOSED
21 December 8:30am - 5:00pm
22 December – 26 December CLOSED
27 December 9:30am – 5:00pm
28 December 8:30am - 5:00pm
29 December – 1 January CLOSED
2 January 8:30am – 5:00pm
Mon, Tues, Thurs & Fri 9:00am - 5:00pm
Wed9:30am - 5:00pm
21 December 9:00am - 5:00pm
28 December 9:00am - 5:00pm
2 January 9:00am – 5:00pm
If you've taken out a loan with us and have a query, you should contact us:
If you're a Paragon customer, who took out a loan prior to September 2014 and would like to speak to someone about your account, please call 0345 147 9303
If you took out a second charge mortgage with another lender and that mortgage is now owned by Paragon Bank, please call 0345 149 7750
Second charge mortgages, Paragon, 51 Homer Road, Solihull, West Midlands, B91 3QJ
Monday 8:30am - 7:00pm
Tuesday 8:30am - 5:00pm
Wednesday 9:30am - 7:00pm
Thursday 8:30am - 5:00pm
Friday 8:30am - 5:00pm
Saturday 9:00am – 1:00pm
Sunday Closed
Bank Holiday Closed
22 December CLOSED
23 December 8:30am - 5:00pm
24 December – 26 December CLOSED
27 December 8:30am – 7:00pm
If you have a query about your Paragon mortgage or would like to give us some feedback, please contact our team.
If you're a Paragon customer who took out a loan prior to 2010 and would like to speak to someone about your account, please call 0345 849 4060 or email us at [email protected]
Mon, Tue & Thurs 8:30am - 5:00pm
If you have a query about any of our mortgage products, please contact our New Business Enquiries team:
51 Homer Road, Solihull, West Midlands B91 3QJ
28 December 9:00am – 5:00pm
For queries on your existing loan account, or if you have difficulty making monthly payments.
27 December 9:00am – 5:00pm
If you are a UK based business wanting to discuss your hard asset funding options, please contact our Business Development Team or speak to your Business Development Manager directly.
Mon to Fri 8:30am - 5:00pm
27 December 8:30am - 5:00pm
2 January 8:30am - 5:00pm
For queries relating to an application in progress, please contact our Internal Sales Team or speak to your Business Development Associate directly.
For enquires relating to an existing agreement including HPI clearance and settlement figures, please contact our Customer Services Team.
For all enquires relating to an aviation asset, please contact our Aviation Finance Team.
27 December 8:30am – 5:00pm
Weds 9:30am - 5:00pm
Sat10:00am - 4:00pm
SunCLOSED
21 December 9:00am – 5:00pm
2 January 9.00am – 5:00pm
If you have a query about any of our savings accounts, please contact our Customer Support team:
Mon to Fri 8:00am - 7:00pm
Sat & Sun10:00am - 4:00pm
23 December 10:00am - 1:00pm
24 - 26 December CLOSED
27 - 29 December 9:00am - 5:00pm
30 December 10:00am - 4:00pm
31 December 10:00am - 1:00pm
1 January CLOSED
Letters: Paragon, PO Box 850, Wallsend NE28 5BJ
Head officeParagon51 Homer RoadSolihullWest MidlandsB91 3QJ
Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551