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If you’re worried about your finances, we’re here to help.
We understand that life doesn’t always go according to plan and that can have an impact on you financially. That’s why if you’re experiencing financial difficulties, please make sure you get in touch as soon as possible.
We’ll take the time to understand your current circumstances so we can give you the support you need.
We can provide information in braille, large print or audio. If this would help, please get in touch.
We’ve said we’re here for you, so let’s make sure we get through to the right person as easily as possible. Answer the questions below for the contact details of the team you need.
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If you have a query about any of our savings accounts, please contact our Customer Support team:
Mon to Fri 8:00am - 7:00pm
Sat & Sun10:00am - 4:00pm
Bank HolidayCLOSED
Letters: Paragon, PO Box 850, Wallsend NE28 5BJ
If you have a query about an existing mortgage or would like to give us some feedback, please contact our Customer Servicing team:
Mon, Weds & Fri 8:00am - 6:00pm
Tues & Thurs9:30am - 6:00pm
Sat9:00am - 1:00pm
SunCLOSED
Mon 8:30am - 7:00pm
Tues8:30am - 5:00pm
Weds9:30am - 7:00pm
Thurs8:30am - 5:00pm
Fri8:30am - 5:00pm
Mon, Tues, Thurs & Fri 8:30am - 5:30pm
Weds9:30am - 5:00pm
Sat & SunCLOSED
Mon to Fri 8:30am - 5:00pm
We’ll do everything we can to help. But you may also wish to get free, independent help or advice from one of the following organisations.
A national charity with a network of local charities. They offer confidential advice, on a range of topics, for free.
Backed by the Government and free to use, MoneyHelper offer support on money and pensions queries and concerns.
The UK’s leading debt advice charity. They provide advice and support to help you achieve long-term financial control.
A free advice service for the self-employed and small businesses in England, Scotland and Wales who are struggling with business debt.
A national campaign offering straight-forward, impartial advice that helps prevent email, phone based and online fraud.
A mental health charity that aims to provide both awareness about mental health and support to those who are experiencing problems.
The UK's largest bereavement charity, which provide free care and bereavement counselling to those suffering from grief.
Head officeParagon51 Homer RoadSolihullWest MidlandsB91 3QJ
Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551