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You can call us on 0345 149 7770 or email [email protected] to let us know if a customer passes away. We understand it may be a difficult time and will make everything as easy as possible for you.
We are also a member of the Death Notification Service. This is a free service which allows you to notify a number of organisations of a person’s death at the same time.
If you decide to let us know directly, please make sure you include the customers' account number.
Yes. The account holder would need to request, confirming the name of the person they want to add to the account and the type of authority they’d like to give.
There are two types of third party authority:
Remember, when calling us please make sure you have your account number to hand. This will help us to get to your account information quicker.
We’re sorry if you’re unhappy with the service you’ve received. You can find full details of what to do in this situation on our Complaints page.
We have a robust due diligence process in place when recruiting intermediaries and deal with only the most reputable companies. Our intermediaries must be approved by the Financial Conduct Authority (FCA) and hold the relevant permissions for the activities they carry out. They must also be registered with the Information Commissioner's Office (ICO).
Our intermediaries must be approved by the Financial Conduct Authority (FCA), along with other qualifying criteria, to be able to represent us. We also carry out regular reviews of our intermediaries so you can be sure you’re in safe hands.
A NOSIA is a Notice of Sum in Arrears. The letter is to let you know your current arrears balance. We’re required by law to send these, even if we’re aware of the circumstances that led to your arrears, and you have an arrangement in place.
As long as you’re sticking to your payment arrangement, there’s nothing for you to do if you receive a NOSIA.
The best way to do this is to contact us on 0345 149 7770 if you’re thinking about either of these options. We can talk through both options and let you know any details on costs and outstanding balances.
A NODS is a Notice of Default Sums. This letter details the amount you owe due to defaulting on your loan agreement. Default sums are charges in addition to any accumulated interest added in connection with the breach to the agreement eg arrears.
We’re required by law to send these, even if we’re aware of the circumstances that led to this situation, and you have an arrangement in place.
Yes, we can see if you took out GAP insurance when you signed up to your agreement. We don’t have full details of your policy, but you should have received this from your broker or dealer at the time.
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Head officeParagon51 Homer RoadSolihullWest MidlandsB91 3QJ
Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551