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FAQ / Loan questions

Your vehicle

Can I take my car abroad?

You can take your car abroad, provided you have appropriate insurance cover, as described in Section 5.1 of your agreement. If you are planning to take your car outside of Western Europe or intend to take it anywhere abroad for longer than 28 days, please let us know.

 

What do I do if my car is written off?

If your car is written off, you need to carry on making your monthly payments whilst your insurance company resolves the matter. If your vehicle has been deemed a total loss, you will need to settle your account in full once you have received any insurance payout.

 

What happens if my car is stolen?

If your car is stolen, you need to carry on making your monthly payments while your insurance company resolves the matter.

If you have told us that your car has been stolen and it is then found and returned, you will need to get a letter from your insurance company to confirm this. If your car is not recovered, you will need to settle your account in full once you have received any insurance payout.

 

I have a problem with my vehicle. What do I do next?

In the first instance, you will need to contact your supplying dealer to discuss the problem. If you are unhappy with the outcome and need further assistance please call 0345 149 7773 or write to:

Customer Servicing - Motor Finance
Paragon
51 Homer Road
Solihull
West Midlands B91 3QJ

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Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551