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You’ll need to continue making your monthly repayments whilst your insurance company is dealing with the situation.
If your vehicle is deemed a total loss, you’ll need to settle your account in full as soon as you receive any kind of insurance pay out.
You’ll need to continue making your monthly repayments whilst your insurance company deals with the situation.
If you’ve told us that your car has been stolen and then it’s found and returned to you, we’ll need to see a letter from your insurance company confirming this. And your agreement will continue as normal.
If your car is not recovered, you’ll need to settle your account in full as soon as you receive any kind of insurance pay out.
If there’s a problem or a fault with your vehicle, you’ll need to contact your supplying dealer.
If you don’t get any help from them, then please contact us as soon as possible and we may be able to help.
If contacting us about a fault, please make sure you have any information, such as a diagnostic report, to hand. This will help us in assisting you.
Call: 0345 149 7770 Email: [email protected] Write to: Motor Finance Customer Servicing Paragon 51 Homer Road Solihull West Midlands B91 3QJ
Remember, when calling us please make sure you have your account number to hand. This will help us to get to your account information quicker.
We've collected all our useful documents in one place for your convenience.
Head officeParagon51 Homer RoadSolihullWest MidlandsB91 3QJ
Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551