Helping others to handle your affairs

Can somebody help me manage my account?​

Yes, you can authorise somebody to help you manage your account. ​

Anyone you authorise to help you will have access to information and be able to ask us questions over the phone but won’t be able to make any transactions on your account. ​

If you want to add third party authority to your account, simply log into your account, complete the third party form and send it to us. Or you can contact our UK based team on 0800 052 2222.

What happens if a customer passes away?

We understand it can be difficult for family and friends when a loved one passes away so we aim to handle each individual case with care and sensitivity. The best thing to do in these circumstances is to speak to us.

We’ve put together a guide to help you, it explains the first steps to take and where you can get support. Please see our Death of an investor guide.

The first thing is to notify us of the death, to do this we need to receive the Death Certificate, or notification from the Death Notification Service.

For details on how to send a Death Certificate please see our Death of an investor guide. You can also use the Death Notification Service, it’s a free service where you can notify a number of banks and building societies of a person’s death at the same time. To find out more go to www.deathnotificationservice.co.uk

After this, we will help you understand what you can do with a customers savings with Paragon.

Will I need to show a Grant of Probate?

A Grant of Probate will be needed if the customer held more than £20,000 with Paragon.