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FAQs / Savings questions

Helping others to handle your affairs

What happens if a customer passes away?

In the unfortunate circumstance of the death of a customer, we will aim to make it easy to handle their affairs with us.

Please see our guide, designed to help next of kin.

Death of an investor guide

Please send an original or certified copy of the death certificate, so we can register the death. If the account is held in joint names it will be transferred to the surviving account holder, or we will write to the person(s) dealing with the estate to either continue or close the account.

Please note, a death certificate can only be certified by a Solicitor.

 

Will I need to show a Grant of Probate?

A Grant of Probate will be needed if the customer held more than £20,000 with Paragon.

 

How do I close the account?

If the account is to be closed, once all documentation has been received we will send all balances by cheque.

The interest on the account will be calculated up until the day before the date of death as shown on the death certificate.

Documents

We've collected all our useful documents in one place for your convenience.

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Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551