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FAQs / Savings questions

Helping others to handle your affairs

Can somebody help me manage my account?​

Yes, you can authorise somebody to help you manage your account. ​

Anyone you authorise to help you will have access to information and be able to ask us questions over the phone but won’t be able to make any transactions on your account. ​

If you want to add third party authority to your account, simply log into your account, complete the third party form and send it to us. Or you can contact our UK based team on 0800 052 2222.

What happens if a customer passes away?

We understand it can be difficult for family and friends when a loved one passes away, so we’ve put together A guide to bereavement to help you.

The first step is to let us know so that we can register the death. You can notify us either over the phone, via email or by post. Whichever option you choose, you'll need to make sure you send us the death certificate which can be either an original or a copy. If you choose to post anything, please tell us the address to return the document to. Also, we will need your contact details including postal address for any future correspondence in case these can’t be sent via email.

Alternatively, you can use the Death Notification Service. It’s a free service where you can notify several banks and financial providers of a person’s death at the same time. To find out more about this service please visitwww.deathnotificationservice.co.uk. We won’t ask you to send us the death certificate if you’re using this service, but you may have to register the certificate with the Death Notification Service.


Will I need to show a Grant of Probate?

A Grant of Probate will be needed if the customer held more than £20,000 with Paragon.



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Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551