What happens if a customer passes away?
We understand it can be difficult for family and friends when a loved one passes away, so we’ve put together A guide to bereavement to help you.
The first step is to let us know so that we can register the death. You can notify us either over the phone, via email or by post. Whichever option you choose, you'll need to make sure you send us the death certificate which can be either an original or a copy. If you choose to post anything, please tell us the address to return the document to. Also, we will need your contact details including postal address for any future correspondence in case these can’t be sent via email.
Alternatively, you can use the Death Notification Service. It’s a free service where you can notify several banks and financial providers of a person’s death at the same time. To find out more about this service please visitwww.deathnotificationservice.co.uk. We won’t ask you to send us the death certificate if you’re using this service, but you may have to register the certificate with the Death Notification Service.