Helping others to handle your affairs

Can somebody help me manage my account?​

Yes, you can authorise somebody to help you manage your account. ​

Anyone you authorise to help you will have access to information and be able to ask us questions over the phone but won’t be able to make any transactions on your account. ​

If you want to add third party authority to your account, simply log into your account, complete the third party form and send it to us. Or you can contact our UK based team on 0800 052 2222.

What happens if a customer passes away?

In the unfortunate circumstance a customer passes away, we will aim to make it as easy to handle their affairs with us.

The first thing we will need to do is register the death, to do this please send us an image or a copy of the original death certificate.

If you choose to post an original of the death certificate please use registered post and include an address for us to return the documents.

We will write to the person(s) dealing with the estate to either continue or close the account. If the account is held in joint names it will be transferred to the remaining account holder.

Please see our guide designed to help next of kin.

We are part of the Death Notification Service. If you haven’t already, you can register the death of a loved one with the Death Notification Service.​

It’s free service, where you can notify a number of banks and building societies of a person’s death, at the same time.​

To find out more go to www.deathnotificationservice.co.uk

Will I need to show a Grant of Probate?

A Grant of Probate will be needed if the customer held more than £20,000 with Paragon.

How do I close the account?

If the account is to be closed, once all documentation has been received we will send all balances by cheque.

The interest on the account will be calculated up until the day before the date of death as shown on the death certificate.