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FAQs / Savings questions

Security and staying safe online

What online security safeguards are in place?

When you visit www.paragonbank.co.uk and access the Savings log in page, the website address is prefixed with ‘https’ and will be displayed next to a padlock symbol. This confirms that you are on our genuine website and your data will be protected by industry standard encryption, and its authenticity is verified by GeoTrust security certificates. If your computer or device displays a warning about the security of the website or its certificate, you should not attempt to use it or enter any of your login details.

We have in place a range of cyber security measures to safeguard the security of our internet banking service, but it is also important that you maintain the security of the computer or device you use to access our website. You should use the latest available version of your preferred internet browser to ensure compatibility, install anti-virus software and keep it up-to-date, and keep the operating system and programs up-to-date with security updates.

Also, it is important that you set a unique password for your internet banking account, to maintain its confidentiality in the event that other online services you may use become compromised.

 

How am I protected from fraud and scams?

It’s important to us that we keep your money and data safe when banking with us, and many of the features we have in place add a layer of security for you.

Your nominated bank account means we will only ever accept or move your money to your nominated bank account.

When you’re logged in you will be logged out after a period of inactivity to protect your account in case you’ve forgotten to log out.

Your original username is randomly generated, so it can’t be easily guessed by anyone. You have the ability to change this to something more personal and memorable to you.

We never ask for your full log in details over the phone or email, if you’re ever contacted by Paragon asking for these details please do not give any information and call us to report it.

Contact us

 

How can I help protect my account?

Be aware of scams or phishing emails. Fraudsters may try to trick you into giving up your login details or sending money. If you’re ever in doubt please contact us straight away before taking any other action.

Contact us

 

How do you use my information?

When you apply for an account we will collect information about you that we may use with Fraud Prevention Agencies.

Information is also collected about how you use our website, products and services through cookies.

The information we collect will be used to service your account, continually improve our site, products and services.

With your permission we would also like to keep you up to date on Savings products and services we think may be of interest to you.

Read our full data policy.

 

What is the cookie policy?

Cookies are small data files that are sent to your computer from websites. They’re stored on your computer or device memory.

Our website uses cookies to help give you a better user experience, understand how our site is used and if our messaging is effective.

We will ask for your permission to use cookies when you first visit our site to comply with e-privacy regulations.

Read our full cookie policy.

 

What do I do if I have a question about security?

If you’re ever unsure, or have any security queries please email:

security@paragonbank.co.uk

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Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551