What happens when my savings account or ISA matures?
We will contact you with your maturity options at least 28 days before your savings account or ISA matures.
Online account holders:
We’ll email, asking you to log in to your account and view your maturity options. Once you’ve decided what you’d like to do with your savings, you can give us your instructions by following the steps in your online account. Your maturity date will always be on your account summary screen should you need it.
Remember it’s important you keep your account information up to date so we can keep in touch with you about your account. If you change your email address, we need to know. Otherwise, we may not be able to reach you when your account is maturing.
Postal account holders:
We’ll send you a ‘maturity instructions form’ to complete and return. You can call us on 0800 052 2222 and check your maturity date.
Whether you’re a postal or online account holder, you can give us your instructions or make changes to them up to two days before your maturity date.
If we don’t receive your instructions by this time, we’ll move your savings to an easy access account or easy access cash ISA, so you can access your money whenever you need to. We won’t tie you in for another fixed term without your permission.