Coronavirus

You will not be able to apply for a new payment holiday as the 31 March deadline has now passed, however we have a range of options still available for you if you’re experiencing financial stress and would ask you to contact us to discuss your circumstances.

Where you are facing difficulty in maintaining payments on your loan a range of forbearance options may be considered depending on your individual circumstances, the property and the rental income available considering the commercial nature of the agreement. Forbearance options may include but is not limited to:

• Breathing space - this is a period given to a customer up to 30 days, who is experiencing financial difficulty, to allow them to seek self-help, independent debt advice or assistance with completing an affordability assessment. During this time, we’ll put a hold on any collection’s activity, including phone calls or letters. However, due to regulatory requirements you may still receive some letters or statements. We may also continue to add interest or charges as normal during the breathing space and this will be reported as non-payment for the 30-day period to the Credit Reference Agencies
• Reduced payment - A reduced payment arrangement is where you pay less than your normal monthly payment and the amount is determined by your affordability. This would be considered if we could identify that your financial difficulties will last no longer than 12 months
• Switching a repayment account to interest only - Interest only payments are normally lower than capital and interest payments. However, you must be aware that whilst making lower payments, the capital amount borrowed does not reduce.

We have a full range of tools available to support our customers experiencing financial difficulty and our key focus is always to support you through periods of financial stress. We encourage customers who think that they may have financial difficulties to contact us on 0345 849 4080 as soon as possible so that we can discuss your circumstances and agree the best option for you.

You will not be able to apply for a new payment holiday as the 31 March deadline has now passed, however we have a range of options still available for you if you’re experiencing financial stress and would ask you to contact us to discuss your circumstances.

All our usual communication channels remain open. You can call us on 0345 149 7751 or email us at [email protected] with any queries you may have.

We want to support our customers experiencing financial difficulty and our key focus is always to help you through periods of financial stress. Our payment help information leaflet will explain some of the options we can offer and we encourage customers who think that they may have financial difficulties to contact us as soon as possible so that we can discuss the support that is available.

You will not be able to apply for a new payment holiday as the 31 March deadline has now passed, however we have a range of options still available for you if you’re experiencing financial stress and would ask you to contact us to discuss your circumstances.

We want to support our customers experiencing financial difficulty and our key focus is always to help you through periods of financial stress. Our payment help information leaflet will explain some of the options we can offer and we encourage customers who think that they may have financial difficulties to contact us as soon as possible so that we can discuss the support that is available.

All our usual communication channels remain open. You can call us on 0345 149 7764 or email us at [email protected] with any queries you may have. If your mortgage completed before 2010, then please call us on 0345 849 4060 or email us at [email protected].

Yes, you can log in to your account in the usual way and manage your account as normal.

You can view your accounts, balances and statements, move your money, open new accounts with us and start an ISA transfer. You can change your personal and contact details, log in details, and nominated bank account.

If you have lost or forgotten your password it’s easy to reset online, you’ll need your username, email address and memorable details. Your username can be found in your welcome letter and in your emails. If you’ve changed it since and can’t remember it, please contact us.

Yes, if you’re a new customer you can open an account online and our fixed rate accounts and cash ISAs are available by post.

Existing customers can log in and apply online through a shorter application.

You can contact us in all the usual ways, but please note we’re taking precautions to keep our colleagues safe during the coronavirus outbreak whilst implementing processes to ensure we maintain our levels of customer service. If you want to talk to us it may take longer to reach us than usual, so please bear with us.

Please remember, it is quick and easy to access and administer your accounts online, and that you can log in and send us a secure message. We will always try and reply as soon as possible.

Your savings held with Paragon are covered by the FSCS, up to £85,000 for a single account and £170,000 for join accounts in eligible deposits. To learn more about the protection you have through the FSCS please visit our FSCS page.

During this difficult time, it’s important to stress that we understand and appreciate the impact coronavirus may have on your business.

We have a full range of tools available to support you through this time. Please visit our Contact Us section to find the relevant team who can assist you.

We continue to review the situation so we can provide the most appropriate advice and guidance, tailored to your business needs.

All our usual communications channels remain open and our teams are working hard to maintain the high level of service you expect from us.

To find the relevant team to support you, visit our Contact Us section.

We understand our customers may be impacted during this period and we appreciate the disruption this may cause in managing your business. We will do all we can to support you through this difficult time.

We have a full range of support available for our customers experiencing financial difficulty and our key focus is always to support you through periods of financial stress. We encourage customers who think that they may have financial difficulties to contact us as soon as possible.

Paragon is committed to supporting our customers and we are aware that an increasing number may require short-term payment arrangements.

If you are experiencing financial difficulties, please visit our Need Financial Help? section.

Applications for the CBIL Scheme closed on 31 March 2021.​

To speak to us about an existing CBILS application, please email [email protected] and a member of the team will be in contact.​

If it’s asset finance you need, you can find out more about our specialist asset finance products for SMEs here.​

It’s important that you remain vigilant and always double check any contact using trusted sources. Some criminals are using coronavirus to trick people into sharing personal or financial information via phishing emails.

If you have any concerns regarding any communications that you have received, our teams will be on hand to advise.

Applications for the BBL Scheme closed on 31 March 2021.​

To speak to us about an existing BBLS application, please email [email protected] and a member of the team will be in contact.​

If you have taken out a Bounce Back Loan with us, you can find out more about your repayment options, including Pay As You Grow here.​

We can no longer offer new concessionary payment holidays as the 31 March deadline has now passed, however we have a range of options still available for you if you’re experiencing financial stress and would ask you to contact us to discuss your circumstances.

If you’d like to discuss this with us, then please call 0345 149 7770, or you can email us at [email protected]. Please include the subject header your full name, vehicle registration, account number(s) and telephone number.

We can no longer offer new concessionary payment holidays as the 31 March deadline has now passed, however we have a range of options still available for you if you’re experiencing financial stress and would ask you to contact us to discuss your circumstances on 0345 149 7770 or email us at [email protected].

We want to support our customers experiencing financial difficulty and our key focus is always to help you through periods of financial stress. Our payment help information leaflet will explain some of the options we can offer and we encourage customers who think that they may have financial difficulties to contact us on 0345 149 7770 as soon as possible so that we can discuss the support that is available.

When you contact us, we may ask you to complete an income and expenditure review with us over the phone. This helps us to understand your individual circumstances and make sure that we agree the right solution for you.

Please contact us to discuss your options. You can call us on 0345 149 7770 or email [email protected] with the subject header ‘Balloon Payment’. Please also include your full name, vehicle registration, account number(s) and telephone number. We’ll then be in touch to discuss your options further.

We have a range of options available to help you, such as providing you with more time to part exchange or sell your vehicle, or we may be able to extend your remaining loan term. So, please call us as soon as you have any concerns about paying your loan.

Please log in and send a secure message in the first instance. This is the quickest way to contact to us, and we will always reply as soon as possible.

Please note: we’re taking precautions to keep our colleagues safe during the coronavirus outbreak whilst implementing processes to ensure we maintain our levels of customer service.

If you want to talk to us it may take longer to reach us than usual, so please bear with us.

• [email protected]
• 0800 052 2222

Speak to us from abroad:

• +44 194 479 2583

Buy-to-let

Log in to the Landlord Portal to view your account information, download your annual statement or apply for a product switch or further advance.
Alternatively, you can email us at [email protected]

If you are interested in a mortgage payment holiday, please complete the online enquiry form to submit your query.

Alternatively, you can visit the Contact Us page for more options.

Second charge

You can email us at [email protected]
Alternatively, you can visit the Contact Us page for more options.

Residential

You can email us at [email protected]
Alternatively, you can visit the Contact Us page for more options.

Please visit the Contact Us page and contact us in the usual way.

If you require help with an existing loan, please make enquiries to [email protected] or contact your Account Manager.

If you have a question about a new application or an existing application which requires a payout, please contact your Account Manager.

If your enquiry relates to an existing finance agreement that you need help with, please email [email protected]

If it relates to the status of a finance application, please email [email protected]

If you have any questions, you can find the relevant contact details at the development finance team page.

Buy-to-let

You can log in to intermediary portal to upload documentation
Alternatively you can email us at [email protected]

If you have an enquiry about a new application, please contact your Regional Manager directly.

Residential

You can email us at [email protected]
Alternatively, you can visit the Contact Us page for more options.

For new business enquiries, please email [email protected]

If you require help with an existing application which requires a payout, please email [email protected]

If you require help with an existing loan, please email [email protected]

Please visit the Contact Us page and contact us in the usual way.