Our current processing times​

Although we’ll keep you posted at every stage of your application, to help you manage your cases, we’ve pulled together a summary of our current processing times​.

Once an application has been made, it must reach offer stage within three months. Therefore, please make sure you send us any additional information as soon as possible. You can find a list of our minimum submission requirements in our intermediary checklist. If you do not receive an offer within this timeframe, you’ll need to select a new product which will be subject to any changes in affordability and a further review from our Underwriting team. Once an offer is issued, it will remain valid for three months.

Calls answered within 60 seconds

A Decision in Principle is provided immediately

Your case will be reviewed by our underwriters within 48 hours

Once the valuation has been received, all supporting documents will be reviewed within 48 hours

These service levels are correct as of 27 November 2023. All times shown are based on average working days and are subject to change.