We only use cookies for website functionality and security.

Money worries?

If you’re worried about your finances, we’re here to help.

We understand that life doesn’t always go according to plan and that can have an impact on you financially. That’s why if you’re experiencing financial difficulties, please make sure you get in touch as soon as possible.

We’ll take the time to understand your current circumstances so we can give you the support you need.

Information icon

We can provide information in braille, large print or audio. If this would help, please get in touch.

Financial help and support

How to contact us

We’ve said we’re here for you, so let’s make sure we get through to the right person as easily as possible. Answer the questions below for the contact details of the team you need.

I am looking for help with my...

the type of mortgage I have is...

the type of loan I have is...

Savings customer support

If you have a query about any of our savings accounts, please contact our Customer Support team:

Call Paragon Bank

Call us

UK: 0800 052 2222

Abroad: +44 194 479 2583
Paragon Bank Call Opening Times

Opening Times

Mon to Fri 8:00am - 7:00pm

Sat & Sun10:00am - 4:00pm

Bank HolidayCLOSED

Message Paragon Bank

Message us

Email Paragon Bank

Email us

[email protected]

Letters: Paragon, PO Box 850, Wallsend NE28 5BJ

Buy-to-let mortgages

If you have a query about an existing mortgage or would like to give us some feedback, please contact our Customer Servicing team:

Call Paragon Bank

Call us

0345 849 4080
Paragon Bank Call Opening Times

Opening Times

Mon, Weds & Fri 8:00am - 6:00pm

Tues & Thurs9:30am - 6:00pm

Sat9:00am - 1:00pm

SunCLOSED

Bank HolidayCLOSED

Second charge mortgages

If you have a query about an existing mortgage or would like to give us some feedback, please contact our Customer Servicing team:

Call Paragon Bank

Call us

0345 149 7751
Paragon Bank Call Opening Times

Opening Times

Mon 8:30am - 7:00pm

Tues8:30am - 5:00pm

Weds9:30am - 7:00pm

Thurs8:30am - 5:00pm

Fri8:30am - 5:00pm

Sat9:00am - 1:00pm

SunCLOSED

Bank HolidayCLOSED

Residential mortgages

If you have a query about an existing mortgage or would like to give us some feedback, please contact our Customer Servicing team:

Call Paragon Bank

Call us

0345 149 7764
Paragon Bank Call Opening Times

Opening Times

Mon, Tues, Thurs & Fri 8:30am - 5:30pm

Weds9:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Asset finance

Call Paragon Bank

Call us

01489 775 640
Paragon Bank Call Opening Times

Opening Times

Mon to Fri 8:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Motor finance

Call Paragon Bank

Call us

0345 149 7771
Paragon Bank Call Opening Times

Opening Times

Mon 8:30am - 7:00pm

Tues8:30am - 5:00pm

Weds9:30am - 7:00pm

Thurs8:30am - 5:00pm

Fri8:30am - 5:00pm

Sat9:00am - 1:00pm

SunCLOSED

Bank HolidayCLOSED

Invoice finance

Call Paragon Bank

Call us

01489 776 250
Paragon Bank Call Opening Times

Opening Times

Mon to Fri 8:30am - 5:00pm

Sat & SunCLOSED

Bank HolidayCLOSED

Independent help and advice

We’ll do everything we can to help. But you may also wish to get free, independent help or advice from one of the following organisations.

Citizens Advice

Citizens Advice

A national charity with a network of local charities. They offer confidential advice, on a range of topics, for free.

Money Helper

Money Helper

Backed by the Government and free to use, MoneyHelper offer support on money and pensions queries and concerns.

StepChange Debt Charity

StepChange Debt Charity

The UK’s leading debt advice charity. They provide advice and support to help you achieve long-term financial control.

Business Debt Line

Business Debt Line

A free advice service for the self-employed and small businesses in England, Scotland and Wales who are struggling with business debt.

Take Five

Take Five

A national campaign offering straight-forward, impartial advice that helps prevent email, phone based and online fraud.

Mind

Mind

A mental health charity that aims to provide both awareness about mental health and support to those who are experiencing problems.

Cruse Bereavement Care

Cruse Bereavement Care

The UK's largest bereavement charity, which provide free care and bereavement counselling to those suffering from grief.

Visit our help centres

Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551