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FAQs / Savings questions

Is your fixed rate maturing?

What is maturity?

Your account is maturing when your fixed rate is coming to an end. Only fixed rate accounts or fixed rate cash ISAs will mature, easy access or notice accounts will not mature.

 

What happens when my account matures?

We will contact you at least 28 days before your account matures.

Online account holders, we will email you asking you to log in and give us your maturity instructions. You can login and check your maturity date on your account summary screen.

Postal account holders, we will send you a maturity instructions form to complete and return. You can call us on 0800 052 2222 and check your maturity date.

You can give us your instructions or make any changes to your instructions up to two days before your maturity date.

If we don’t receive your instructions by this time, we will move your money to an easy access account or easy access cash ISA, so you can access your funds whenever you need. We won’t tie you in for another fixed term without your permission.

Download our maturity guide to help

 

When will I receive my money?

You can choose to withdraw your maturing funds to your nominated bank account.

If your account matures on a business day your funds will be in your nominated bank account and available for withdrawal on the same day. If your maturity date is a non-business day your funds will be cleared into your nominated bank account, the following business day.

 

What are Paragon's guaranteed rates?

We value our customers so as a thank you for saving with us, we offer you our Paragon rate guarantee.

This means that between you giving your maturity instructions and your account maturing, if the rate advertised on our website on your chosen account goes up we will pass on this rate increase to you. But if it goes down you’ll stay on your higher rate.

So, you won’t lose out within your maturity window.

 

What is my maturity window?

Your maturity window is the period you can make and change your maturity instructions. It runs up until two days before your account matures.

During this time, your maturity options are covered by our guaranteed rate promise, so you won’t lose out with in your maturity window.

Documents

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Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551