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Motor Finance

Who are Paragon?

We provide simple, straight forward motor finance for Cars, LCV’s, Motorhomes and Caravans, available through a panel of registered brokers and dealers. Although our loans are arranged through introducers, they are built with our customers in mind and our UK based customer servicing team are always at the end of the phone to answer any questions.

We are regulated by the Financial Conduct Authority (FCA) and are members of the Finance and Leasing Association (FLA) and subscribe to its lending code. More information about the FLA can be found here.

How do your dealers qualify?

We have a comprehensive registration process in place when recruiting dealers and deal with only the most reputable companies. In all instances one of our Regional Sales Managers will visit potential dealers before approving them.

How reputable are your dealers?

Our dealers must be approved by the FCA or have interim permission, along with other qualifying criteria, to be able to represent Motor Finance. So you can be sure you will be in safe hands.

How do I make an additional payment?

If you want to make a payment outside your usual arrangements, you can call us on 0345 149 7770. We will be happy to help.

How do I settle my account?

You can get a settlement figure for your account by calling our Customer Servicing Team on 0345 149 7770. We will also send you a copy in the post.

Having problems paying?

If you are having difficulties meeting your payments please call us on 0345 149 7771 as soon as possible. We have a number of options we can talk to you about and we will always do our best to help.

Opening times

8:00am - 9:00pm Monday, Tuesday, Thursday and Friday
9:00am - 9:00pm Wednesday
8:00am - 5:00pm Saturday
Sunday CLOSED
Bank Holiday CLOSED

I have a new agreement, when will my payments begin?

Your repayments will usually begin one month after your agreement start date. Please refer to your individual Customer Welcome Pack for further details.

What do I do if I'm changing my bank account?

We are happy to change your bank account details. Just make sure you give us a minimum of five working days to set up your new payment arrangements so we can ensure we collect your monthly payment on time.

If the new bank account you wish to use only requires one signature you can update us with the details by calling us on 0345 149 7770. We can set up your new Direct Debit over the phone.

If the new bank account you wish to use has two or more signatures on the account or you are not the agreement holder you will need to fill out a new Direct Debit instruction and send it to us at:

Customer Servicing - Motor Finance
Paragon
51 Homer Road
Solihull
West Midlands B91 3QJ

Can I settle my agreement early?

Yes, you can settle your agreement at any time. To get a settlement figure please call our Customer Servicing team on 0345 149 7770.

How can I make a payment to settle my agreement

If you would like to settle your agreement with us there are a number of ways you can do this.

The quickest and easiest way to make a payment is by electronic bank transfer. We will send you our bank details with your settlement statement. Alternatively you can call our Customer Servicing team on 0345 149 7770 and make a payment by debit card

Can I change my payment date?

Yes. All you need to do is make your request at least five working days before your monthly payment is due. Please contact our Customer Servicing Team on 0345 149 7770.

Can I take my car abroad?

You can take your car abroad, provided you have appropriate insurance cover, as described in Section 5.1 of your agreement. If you are planning to take your car outside of Western Europe or intend to take it anywhere abroad for longer than 28 days, please let us know.

What do I do if I am unhappy with the service I have received?

Please visit our Complaints page.

What are service fees?

To see our latest list of service fees click here.

Can I withdraw from my finance agreement?

Provided your agreement is regulated by the Consumer Credit Act (HIRE PURCHASE AGREEMENT, REGULATED BY THE CONSUMER CREDIT ACT 1974), you have 14 days from receipt of the copy of your executed agreement from Paragon to cancel the agreement. Please note that cancellation of the finance agreement does not cancel the sale of the goods themselves.

What do I need to do if I want to withdraw from my finance agreement?

If you decide to withdraw from your Motor Finance agreement, you will need to contact our Customer Servicing team on 0345 149 7770 within 14 days of receiving your executed agreement. You will then need to confirm this in writing by sending a signed letter with your name, address and agreement number to:

Customer Servicing - Motor Finance
Paragon
51 Homer Road
Solihull
West Midlands B91 3QJ

If I withdraw from my agreement, what will I need to pay?

You will need to pay the amount financed. This amount will be detailed in the payments section of your finance agreement.

Can I make a lump sum payment towards my agreement?

Dependant on the terms and conditions of your agreement, you may be able to make additional payments at any time. All you need to do is contact our Customer Servicing team on 0345 149 7770 and we will be happy to help.

I have a problem with my vehicle. What do I do next?

In the first instance, you will need to contact your supplying dealer to discuss the problem. If you are unhappy with the outcome and need further assistance please call 0345 149 7773 or write to:

Customer Servicing - Motor Finance
Paragon
51 Homer Road
Solihull
West Midlands B91 3QJ

What do I do if my car is written off?

If your car is written off, you need to carry on making your monthly payments whilst your insurance company resolves the matter. If your vehicle has been deemed a total loss, you will need to settle your account in full once you have received any insurance payout.

What happens if my car is stolen?

If your car is stolen, you need to carry on making your monthly payments while your insurance company resolves the matter.

If you have told us that your car has been stolen and it is then found and returned, you will need to get a letter from your insurance company to confirm this. If your car is not recovered, you will need to settle your account in full once you have received any insurance payout.

I'm experiencing financial difficulties, can I reduce my monthly payments?

If you are having difficulties making your payments, please contact us as soon as possible on 0345 149 7771. We are happy to consider reducing your repayments and whilst we look at every case on an individual basis, there are a number of factors we take into consideration before we make a decision. These factors include: the type of agreement you have, the reason for your financial difficulties, and the balance left on the agreement.

If I can no longer afford to make any repayments, what options are available to me?

You will potentially have a number of options available to you, such as voluntarily surrendering your car. For more information about these options, please contact our Customer Services Team on 0345 149 7771.

What happens if I am experiencing financial problems due to ill-health or for any other reason?

You will potentially have a number of options available to you, such as voluntarily surrendering your car. For more information about these options, please contact our Customer Services Team on 0345 149 7771.

How do I make a complaint?

Please visit our Complaint page.

Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551