Motor finance discretionary commission complaints
The Financial Conduct Authority (“FCA”) announced its intention to review historical motor finance Discretionary Commission Arrangements (“DCA”) on 11 January 2024. You can read the FCA’s announcement here.
The FCA has issued guidance as to how lenders should deal with DCA eligible complaints.
What is a DCA eligible complaint?
If you have made, or want to make, a complaint between 17 November 2023 and 25 September 2024 that relates to a regulated motor finance agreement:
- Taken out before 28 January 2021
- Used to finance the purchase (including a hire purchase agreement) of a motor vehicle
- Where a DCA between us and your broker (who is the person responsible for arranging your loan, such as your car dealer) was used to determine your rate of interest
then this is a DCA eligible complaint, in line with the FCA’s guidance.
If you made a complaint before 17 November and you receive our final response letter between 12 July 2023 and 20 November 2024, then please see “What can I do if I’m not happy with the final decision on my complaint?” for more information if you are not satisfied with the final decision of your complaint.
Register your complaint
For more information on the FCA's motor finance commission review, please visit its website.
If your complaint is not related to DCA issues, please visit the main complaints section of our website.