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As a bank that places our customers’ interests at the heart of everything we do, we are committed to ongoing improvement and reviewing processes to ensure our customers receive an excellent standard of service. The benefits of these new changes include:
From 1 October, any withdrawal requests received between 8:30am and 2pm will be sent to your nominated bank on the same day, requests received between 2pm and 8:30am will be processed the following day. For example, if you requested a withdrawal on Monday at 5pm, the request will be sent to your nominated bank account by 12pm (midday) on Tuesday.
Interest payments will be sent to your nominated bank account by 12pm.
On business days, capital and interest payments will be sent to your nominated bank account on the same day, this will appear as two separate payments. Weekend payments will be sent on the following business day.
Any rejected payments sent between 8:30am and 2pm will be returned to your nominated bank account on the same day, rejected payments sent between 2pm and 8:30am will be sent to your nominated bank account the following day by 12pm.
From Monday 3 September, opening hours have been extended to 8am till 7pm Monday and Friday, we are also now open on weekends from 10am until 4pm making it easier than ever to talk to us.
We have listened to your feedback following survey responses we have received and Feefo reviews. There are currently 972 reviews on Feefo with an average score of 4.4 out of 5. We are always grateful for feedback from our customers and will continue to consider all your comments when we look at how we can improve.
Head officeParagon51 Homer RoadSolihullWest MidlandsB91 3QJ
Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551