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Find all the latest news, stories, insights and tips from Paragon Bank.
Our New Customer Survey is sent out to everyone who opens an account with us. The main purpose of this survey is to monitor our standards and constantly improve, and since its launch we have had a high response rate, with 1,374 customers having completed the Survey in the past six months.
Over that timeframe, an average of 93.1% of customers told us they were satisfied with the overall process of opening a Paragon Bank savings account.
The application for a Paragon Bank account, be it for an ISA or a Personal Savings account, is all online, and therefore we focus on making it as simple as possible for all applicants.
We continually review the information we provide to customers, and by focusing on that, we have been able to ensure that from 1 November 2016 to 30 April 2017, 93.4% of customers rated the communication they received from us after opening their account as either good or very good.
We also seek to ensure that customers are satisfied with our service, something very important to us, and this is shown in the likelihood of opening a further account. Over the same six-month period, 87% of customers agreed that they would consider opening another savings account with us.
We also asked our customers their top reasons for choosing to open a savings account with Paragon Bank. The top three reasons were:
Receiving customer feedback has allowed us to make some enhancements to the way we work together. As most customers rate the service we provide highly, often our improvements come from focusing on those who require a more personal touch, or they’re a result of feedback from customers which result in us reviewing existing processes.
Keep the feedback coming! If you’d like to let us know about any aspect of our service, please send your thoughts to [email protected].
Head officeParagon51 Homer RoadSolihullWest MidlandsB91 3QJ
Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551