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Financial Adviser Confidence Tracker (FACT) Index – Q2 2020

Each quarter we survey intermediaries, asking them a range of questions on the mortgage market. Find out what their responses tell us about the state of the mortgage market in Q2 of 2020.

The latest edition of our Financial Adviser Confidence Tracker (FACT) Index saw research company Savanta survey 215 financial advisers between 18 May and 19 June 2020 on behalf of Paragon. Analysis of the results helps us to understand mortgage intermediaries’ attitudes and perceptions towards the market and provide a valuable measure of overall market performance.

Unsurprisingly, Covid-19 has dominated the market with nearly all intermediaries seeing a negative impact on their businesses.  

Despite this, two in five are resilient and have even seen some positive impact on working practices. The crisis has accelerated the pace of change.

More than half of intermediaries foresee an upturn in the mortgage market overall in the next three months.

However, intermediaries did highlight a shrinking of the buy-to-let market and uncertainty on the future remains with polarized opinions.


Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551