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FAQ / Loan questions

Making payments to your agreement

How do I make an additional payment?

If you want to make a payment outside your usual arrangements, you can call us on 0345 149 7770. We will be happy to help.

 

Having problems paying?

If you are having difficulties meeting your payments please call us on 0345 149 7771 as soon as possible. We have a number of options we can talk to you about and we will always do our best to help.

Opening times

Mon, Tues, Thurs & Fri 8:30am - 7:00pm
Wednesday 9:30am - 7:00pm
Saturday 9:00am - 2:00pm
Sunday CLOSED
Bank Holiday CLOSED
 

I have a new agreement, when will my payments begin?

Your repayments will usually begin one month after your agreement start date. Please refer to your individual Customer Welcome Pack for further details.

 

Can I change my payment date?

Yes. All you need to do is make your request at least five working days before your monthly payment is due. Please contact our Customer Servicing Team on 0345 149 7771.

 

What do I do if I'm changing my bank account?

We are happy to change your bank account details. Just make sure you give us a minimum of five working days to set up your new payment arrangements so we can ensure we collect your monthly payment on time.

If the new bank account you wish to use only requires one signature you can update us with the details by calling us on 0345 149 7770 We can set up your new Direct Debit over the phone.

If the new bank account you wish to use has two or more signatures on the account or you are not the agreement holder you will need to fill out a new Direct Debit instruction and send it to us at:

Customer Servicing - Motor Finance
Paragon
51 Homer Road
Solihull
West Midlands B91 3QJ

 

I'm experiencing financial difficulties, can I reduce my monthly payments?

If you are having difficulties making your payments, please contact us as soon as possible on 0345 149 7771. We are happy to consider reducing your repayments and whilst we look at every case on an individual basis, there are a number of factors we take into consideration before we make a decision. These factors include: the type of agreement you have, the reason for your financial difficulties, and the balance left on the agreement.

 

If I can no longer afford to make any repayments, what options are available to me?

You will potentially have a number of options available to you, such as voluntarily surrendering your car. For more information about these options, please contact our Customer Services Team on 0345 149 7771

 

What happens if I am experiencing financial problems due to ill-health or for any other reason?

You will potentially have a number of options available to you, such as voluntarily surrendering your car. For more information about these options, please contact our Customer Services Team on 0345 149 7771

 

Can I make a lump sum payment towards my agreement?

Dependant on the terms and conditions of your agreement, you may be able to make additional payments at any time. All you need to do is contact our Customer Servicing team on 0345 149 7770 and we will be happy to help.

 

What are service fees?

To see our latest list of service fees click here.

Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551