Payments and refunds

I have new Motor Finance loan with you. When will my monthly payments begin?

Your monthly payments will usually begin one month after your loan agreement start date. However, please take a look at your welcome pack for further details.

Can I make overpayments?

Yes. You need to let us know whether you were looking to reduce your loan term (if your terms and conditions allow) or monthly payment amount. But you can easily make overpayments by bank transfer or phone.

Can I make a lump sum payment towards my loan?

Yes, but it will depend on the Terms and Conditions of your agreement as to how we apply this to your account. You should have received a copy of these with your welcome pack that you can refer to.

For details of how to make a lump sum payment and how this will impact your agreement please also call us.

Call us on 0345 149 7770 or email [email protected].

Please make sure you have your account number to hand when calling us. This will help us to get to your account information quicker.

How long will it take for my final balloon payment to clear?

Please allow up to 10 business days for your final balloon payment to clear. If after this time, you have any concerns then please get in touch.

Call us on 0345 149 7770 or email [email protected].

If calling us, please make sure you have your account number to hand. This will help us to get to your account information quicker.

I’m due a refund, when will I receive it?

It can take up to 15 business days for a refund to be issued. If after this time, you still haven’t received it, please get in touch.

Call us on 0345 149 7770 or email [email protected].

Remember, when calling us please make sure you have your account number to hand. This will help us to get to your account information quicker.