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  • Customer stories

    From competitive rates to friendly service, Paragon Bank customers share why they choose to save with us. Meet our customers and find out what matters most to them.

Clear in communications
Clear in communications

John Cattanach

District Councillor for Cawood and Wistow, John Cattanach, joined Paragon Bank in 2015 and became one of our first ISA customers, choosing a Two Year Fixed Rate ISA in May this year. Before depositing any money, John conducts very thorough internet research to ensure he is getting a competitive interest rate, as this is the most important deciding factor for him when choosing an account.

John said:

Since opening an account with you, Paragon has become one of my favourite banks. Not only was I impressed with your ISA rates, but I found you to be a very savvy internet bank, providing a product that I want simply and efficiently. My contact with Paragon Bank has been problem free.

John also found the process of opening the account online very easy and will look at our rates in the future when looking to open further accounts.

Online ISA transfer
Online ISA transfer

Andrew Boston

After shopping around for a good interest rate, retired finance manager, Andrew Boston decided to apply for a Paragon Bank Two Year Fixed Rate ISA.

Andrew was organising a transfer from a previous ISA provider and was impressed to find that he could complete the transfer form online.

The ability to request the transfer of funds from my previous provider as part of the online application process felt like a real step forward. In the past, with other banks, I’ve always had to fill out a paper form to do this part of the process.

Andrew was also pleased with the telephone support that he received:

Not only was the online application process straightforward but when I did ring up, I found the staff both helpful and proactive in dealing with my enquiry.

Efficient ISA transfer
Efficient ISA transfer

Greg Haycock

Midlands-based, Greg Haycock was one of the very first customers to open a Paragon Bank ISA, opting for a Two Year Fixed Rate ISA.

Keen to find an ISA that he could open and manage online, Greg took no time getting to grips with Paragon Bank’s online ISA application and transfer process:

The transfer was much quicker than anticipated. I did all the paperwork online, including the application and transfer form and Paragon Bank took it from there. The account was easy-to-set up and the system is easy-to-use

Modern and simple
Modern and simple

Will Riches

Mr Riches had been searching for a new account on the high street to help manage his finances after recently becoming a new father, but turned to Paragon Bank after finding the easy access account on an online comparison site.

The demands of having a new baby meant having the flexibility to access his savings was just as important as having a competitive rate.

Mr Riches explains:

For me, accessibility and ease were hugely important. The Paragon Bank application and online system is modern, efficient and overall, excellent - it’s simple to add to my savings but also withdraw them should I need to.

Flexible yet competitive
Flexible yet competitive

Walter Iles

Car enthusiast and semi-retired HGV driver, Walter, likes to have flexibility when it comes to his savings - having the option to dip in and out of his money when he wants to without any penalty or notice period.

Having searched the market and internet comparison sites, Walter was eager to find the best rate.

Walter explains:

I was searching for a competitive rate but equally I wanted an account that was flexible. I looked at the high street banks but then came across Paragon after an internet search. It had a competitive rate and a great online system that allowed me to transfer to and from my savings.

Walter also valued Paragon Bank’s local roots and FSCS deposit protection.

Straightforward and simple
Straightforward and simple

Sudhir Shah

Retired telecommunications engineer Sudhir was searching for a competitive rate for his savings but was equally impressed with Paragon Bank’s no hassle application process.

Sudhir explains:

I ended up searching online for attractive options for my savings. I came across Paragon Bank in the best buy tables and was very impressed with their rate. The application process was very straightforward and simple.

Sudhir, who enjoys rambling in his spare time, chose the Two Year Fixed Rate savings account.

Efficient professional service
Efficient professional service

Marian Fletcher

After finding Paragon Bank on a cross comparison site searching for a competitive rate, Marian selected Paragon Bank’s One Year Fixed Rate savings account.

Marian said:

My husband’s experience with Paragon Bank was really positive – very clear, very simple and just a great customer service. So when I saw Paragon Bank on the comparison site, it was a simple decision for me to make, much like their application form. They offer a good professional service - it’s very refreshing and reassuring.

Marian, who likes to host dinner parties in her spare time and entertain friends and family, valued the higher interest rate on her savings offered with the One Year Fixed savings account than the Easy Access accounts.

Superb customer service
Superb customer service

Mala Shah

Mala was interested in seeing what Paragon Bank had to offer after reading about its development in the personal finance pages in the national newspapers.

Mala said:

Paragon Bank was receiving numerous suggestions and commendations from respected journalists and personal finance experts - their rates were great and the application process very straightforward.

It was also brilliant to know this new outlook on savings was accompanied by the use of a British customer services centre, where every query I had was answered in great detail without any automated service. It gave me great comfort knowing my account was being looked after attentively.

Mala chose the 120 Day Notice Account for her savings, valuing the medium term flexibility and the Three Year Fixed Rate savings account to take advantage of the competitive rate.

Trusted, simple and competitive
Trusted, simple and competitive

Margaret Waterhouse

Margaret opened her Paragon Bank savings account in September 2015.

Margaret researched the market extensively, reading the personal finance pages and best buy tables to choose her new account. Having the comfort of FSCS protection and the recommendations from personal finance pages was very important.

Paragon caught my eye through the best buy tables and they have duly impressed. Paragon Bank’s great rate was also supported by the FSCS protection scheme – a brilliant combination for anyone interested in keeping their savings safe.

Margaret opened a Two Year Fixed Rate bond for her savings, choosing to have interest payments paid monthly.

Helpful and competitive
Helpful and competitive

Lee Renaut

Lee, a full-time Jiu Jitsu competitor and coach, wanted a safe and easy to use account for his savings. When looking for the right savings account, Lee searched online.

Lee said:

The rates on the high street weren’t particularly attractive, but after searching online and coming across Paragon Bank, I haven’t looked back. Paragon Bank’s savings accounts are simple, clear and easy to understand. The communications they offer on banking and savings tips are also great and really useful – especially as I try to save for my first house.

Lee chose the Two Year Fixed Rate savings account, valuing the competitive interest rate and security knowing his savings are tucked away until he finds the right home.

Ticks all the boxes
Ticks all the boxes

Joe Pollins

Retired children’s nurse and Ealing Studios movie fan, Joe, chose a Paragon Bank Easy Access account and a 120 Day Notice Account for his savings. Joe searched the market for the most competitive rate at the time as he sought an accessible savings account, and somewhere he could put his savings aside for the short to medium term.

Joe explained:

Both accounts ticked all the boxes and everything is just so easy – they give a reasonable return and are covered under the FSCS protection scheme, giving me the maximum security.

Joe likes the new approach to banking and the variety of accounts Paragon Bank offers. The 120 Day Notice Account gives him the option to access his savings with appropriate notice but earn a higher interest rate, whilst the Easy Access account allows him to withdraw from his savings should he need to.

Straight forward and convenient
Straight forward and convenient

Jake Colton

University student, Jake, started his savings journey with Paragon Bank and opened a two year fixed rate savings account, appreciating the competitive rate Paragon had to offer.

Jake, who is studying History, discovered Paragon Bank and its Two Year Fixed Rate bond after searching on comparison websites.

Jake said:

I needed an account that I could set up and monitor online with ease – something that was competitive but convenient. Paragon Bank had a simple and straightforward online application form and was very easy to use right from the start.

Super product, reassuring service
Super product, reassuring service

Hilary Smith

Retired librarian Hilary opened her account as a savings pot for her forthcoming holidays, and valued the flexibility of the easy access account that allows her to add to and withdraw from her savings online.

Hilary explains:

Opening my Paragon Bank account was very easy and straightforward but it was the reassurance I received from the communications and customer service that really impressed me. It’s great to know I am being looked after.

Simple and competitive
Simple and competitive

Fiona Faulkner

For 25 year old jogging and cycling enthusiast, Fiona, it was important that her savings could adapt to the fast-paced demands of her lifestyle and that she could access them online whenever and wherever she needs to.

Fiona chose the easy access account because of its flexibility and simplicity in adding to and withdrawing from her savings.

Fiona explains:

After finding out about Paragon Bank and the wider Paragon Group on the internet, I was interested in what they had to offer. The easy access account not only offered a competitive rate but it was also very easy to open and simple to manage online, meaning I could access my savings when I need to.

Trusted service
Trusted service

Allyson Jones

Retired medical communications consultant Allyson shopped around for her savings account and used the personal finance pages in national newspapers to learn more about new providers and the most competitive rate for her savings.

Allyson explained:

Opening my Paragon Bank savings account was very simple and it was even easier choosing to have my interest paid monthly.

Allyson also valued the great customer service at Paragon Bank:

When I called customer services, my query was dealt with very promptly by real people. The customer care and service was great and very reassuring.

Allyson chose the Two Year Fixed Rate savings account valuing the competitive rate and security of locking her savings away for two years.

John Dinham
Simple and efficient
Simple and efficient

John Dinham

Retired English teacher and keen photographer, John Dinham, chose a Paragon Bank Fixed Rate Savings Account for his funds.

John discovered Paragon Bank when searching online for a savings account offering a competitive interest rate and an institution covered by the Financial Services Compensation Scheme.

As John explains:

I was impressed with how simple it was to open the account and how quickly I could transfer the money in from my maturing account. The telephone back-up was helpful and the whole process was very efficient.

Catherine Geddes
Competitive and convenient
Competitive and convenient

Catherine Geddes

Catherine Geddes dips in and out of her Paragon Bank Limited Edition Easy Access Account on a regular basis to save for and fund improvements to her much loved period property.

Catherine found the account when searching internet comparison sites for an account with a competitive interest rate and was pleased to learn she could open and manage the account online.

As Catherine explains:

I find I’m doing more and more online these days. With a full-time job as a clinical lead at a busy ultrasound unit, when I get home I want to be able to manage my finances quickly and efficiently. This account makes it very easy for me to transfer money into my savings and back out again whenever I need to use it.

Margaret Patterson
A good balance
A good balance

Margaret Patterson

When looking around for a suitable home for her retirement nest-egg, recently retired careers adviser Margaret Patterson decided to opt for a Paragon Bank 120 Day Notice Account.

Paying an interest rate set between Paragon’s Easy Access Account which allows unlimited withdrawals and the Bank’s Fixed Rate Savings Accounts where money is tied up for at least twelve months, the Notice Account strikes a balance between earning a rewarding rate and allowing planned access to funds.

As Margaret explains:

The Notice Account is simple, safe and rewarding. It’s been easy to set up and manage online and I’ve added to the funds over time. I check the rates available in the market on a regular basis, and, so far, the Account has maintained its competitive position.

After a lifetime of advising others on their career options, Margaret is looking forward to enjoying her hobbies of walking, reading and film.

Richard Bennett
Adding new competition
Adding new competition

Richard Bennett

Company director, Richard Bennett, welcomes the added competition from new banks. Richard came across Paragon Bank’s products on a savings comparison web site and decided to switch his funds into a Paragon Bank Easy Access Account to secure a better rate on his hard-earned cash.

As Richard explains:

It’s good to see some new competition coming into the savings market. Interest rates from established banks have been poor so it’s encouraging to see new entrants adding a bit of competitive tension.

Richard found Paragon Bank’s online application system easy to use and enjoys receiving his interest in regular, monthly payments.

Steve Allman
A trusted brand
A trusted brand

Steve Allman

For family man, Steve Allman, reputation was all-important when it came to trusting his savings to Paragon Bank.

Recently retired from the children's charity Barnardo's where he was Assistant Director for Finance, Steve is a regular follower of the business news. He watched with interest as UK specialist buy-to-let lender Paragon Group successfully weathered the financial crisis and laid its plans to establish a new banking subsidiary.

As Steve points out:

Watching Paragon Group develop over the last ten years, I feel confident in the management and I can see that Paragon Bank is an important part of the Group's growth strategy. Reputation matters to me and I can see that Paragon Group has built a strong track record and a solid platform from which to develop the Bank.

Steve chose Paragon Bank's 120 Day Notice Account for his savings, valuing the combination of an attractive interest rate and the flexibility to access his money if required with appropriate notice.

Sheila Fowler
An easy switch
An easy switch

Sheila Fowler

Sheila Fowler likes to keep things straightforward with her retirement nest-egg and opted for a Paragon Bank Fixed Rate Savings Account, happy to tie up a proportion of her savings for a fixed term in order to ensure a consistent return.

When deciding where to invest her savings, Sheila starts by scanning the "best buy" tables in the national newspapers to get an overview of the most competitive rates available in the market.

Sheila explains:

Paragon Bank caught my attention with their competitive interest rates and then won my business with their simple online application process and clear communications. I also value the ability to move my funds by cheque or online transfer, giving me flexibility in how I direct my money.

Sheila also likes to check that her deposits will be eligible for protection under the UK’s Financial Services Compensation Scheme and looks for a fast and efficient application process to ensure an easy switch.

Mike Pearce
Better service all round!
Better service all round!

Mike Pearce

Retired journalist, Mike Pearce, chose Paragon Bank’s 120 Day Notice Account for his savings.

Mike who regularly shops around to find a good rate for his savings welcomes the new competition from smaller, independent banks like Paragon Bank.

Mike explains:

I find the service is good with the smaller banks. It feels more personal and I get the impression that my business matters. From online registration to freephone numbers and friendly staff, I feel I’m being looked after.

Mike values the opportunity to earn a higher interest rate on his money with the Paragon Bank Notice Account than that available on instant access products. At the same time, Mike maintains the flexibility to access his savings if required, subject to appropriate notice being given.

A straightforward switch
A straightforward switch

IIan Heimann

For cycling enthusiast, Ilan, Paragon Bank’s attractive rates and easy-to-use online application system made moving his savings a straightforward switch.

Ilan initially chose the 120 Day Notice Account valuing the flexibility to access his savings if required after a notice period and then opened a second, Limited Edition Easy Access Account with no withdrawal restrictions for even greater flexibility on a portion of his funds.

As Ilan explains:

The registration process is simple, transparent and intuitive – a great online system that supplements products with competitive interest rates.

In addition to the attractive rates and online application system, Ilan also checked that his savings would be covered under the Financial Services Compensation Scheme depositor protection arrangement before placing his deposit.

Safe and rewarding
Safe and rewarding

Jeremy Cottrill

Well-versed in managing unpredictable situations in his work life, former Police Superintendent Jeremy Cottrill likes to keep things straightforward when it comes to his financial affairs.

Jeremy chose Paragon Bank’s 120 Day Notice Account for a portion of his cash savings after seeing the interest rate highlighted on a comparison website and checking that deposits would be covered by the Financial Services Compensation Scheme.

As Jeremy explains:

The account provides a safe and rewarding home for my money. It’s been easy to open and manage online, the service has been responsive and the support staff open and willing to help. It’s good to see the new banks adding competition and choice for UK savers.

A straightforward proposition
A straightforward proposition

Eric Skerry

Retired civil engineer, Eric Skerry, was scouring the best buy tables when he spotted Paragon Bank’s Easy Access Savings Account. Offering an attractive interest rate and allowing unlimited withdrawals without any bonus stipulations, Mr Skerry decided to open an account.

Mr Skerry describes his experience:

The account was easy to open and, using the online interface, it’s simple to deposit money and access my savings when I need them. The ability to open an account with as little as £1 and the freedom from withdrawal restrictions makes Paragon Bank’s Easy Access Savings Account a very straightforward proposition.

Online account management
Online account management

Robert Anderson

For Robert, a self-employed finance specialist, finding a savings account that was easy to use and manage online was just as important as having a competitive interest rate.

Robert chose Paragon Bank’s 120 Day Notice Account, enabling him to meet planned expenses while earning a little more interest on his funds.

Robert explains:

Having a competitive rate was great but having an account I could set up and access from my office was just as important - the set-up process was very quick and simple to use.

Depositor protection offered by Financial Services Compensation Scheme was also a key consideration for Robert when selecting Paragon Bank.

Your eligible deposits with Paragon Bank are protected up to a total of £85,000 by the
Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.
See how you're protected
Paragon Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 05390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551